Leasing Consultant - Birwood Heights - San Antonio, TX

Shelby American, Inc.; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Leasing Consultant, where you will play a vital role in enhancing resident satisfaction and community engagement. This position involves greeting prospects, managing lease processes, and ensuring a welcoming environment for all visitors. With a strong focus on customer service and teamwork, you will contribute to a dynamic work culture that values innovation and compassion. Enjoy a fulfilling career in property management with ample opportunities for growth, all while being part of a company that prioritizes your well-being and professional development.

Benefits

3 Medical Plans

Dental Insurance

Vision Insurance

Free Life Insurance

401k Plan with Company Match

PTO

Sick Time

Floating Holidays

Birthday Off with Pay

Qualifications

• 2 years of customer service experience required.
• Fair Housing Certification or willingness to obtain is essential.

Responsibilities

• Assist with leasing, retention, and occupancy while ensuring resident satisfaction.
• Prepare move-in packages and lease paperwork accurately.

Skills

Customer Service

Sales Experience

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Yardi System

Job description

Description

We are Valiant Residential

We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients.

At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit.

Job Summary:

The Leasing Consultant is responsible for duties related to leasing, retention, and occupancy for the community while promoting resident satisfaction. Create a lasting influence on visitors, prospects, and residents through a customer service focus.

Responsibilities:

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
• Prepare move-in packages and lease paperwork.
• Immediately record all telephone and in-person visits on appropriate reports. File your guest cards and maintain them according to established procedures.
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager.
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Assistant Community Manager.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time. Review with the Community Manager before obtaining signatures.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Position Requirements:

• Experience in working with the public and/or sales.
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years experience in previous relevant customer service.
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Education:

High School Diploma or Equivalent

Physical Requirements:

• Must be able to sit, stand, climb, stoop, and remain at a desk for up to 8 hours or more if needed.
• Must be able to walk the property for up to 8 hours (or more) in various weather conditions.
• Must have the ability to climb stairs to show properties to prospective tenants.
• Must be able to lift up to 30 lbs. as needed.

Consistently ranked as a “Top Places to Work” by the Oklahoman, Houston Chronicle, and Dallas Morning News, Valiant Residential is proud to be a key player in the property management industry. In addition to exciting opportunities for growth and development, we pride ourselves on providing outstanding benefits and time off.

Benefits:

• 3 Medical Plans to choose from (1 plan is free to team members)
• Dental
• Vision
• Life Insurance (free to team members)
• Voluntary Life Insurance and Ancillary plans for purchase
• 401k plan with Company match

Time Off:

• PTO (personal time off)
• Sick Time
• Floating Holidays (2 per year)
• Your Birthday off with pay