Leasing Consultant (Ashland, Virginia)

Drucker + Falk, LLC; Richmond (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Growth potential

Paid sick leave

Vacation

Health insurance

Dental insurance

Life insurance

401K participation

Job summary

Drucker + Falk, LLC is seeking a Leasing Specialist to handle apartment showings, phone inquiries, and lease processing. The role emphasizes delivering excellent customer service and accurate documentation to support efficient operations.

Key duties include leasing at target rents, maintaining resident files, explaining policies, coordinating move-ins, and contributing to retention efforts. Some travel and occasional weekend hours may be required; growth opportunities and benefits are offered.

Qualifications

• Ability to interact effectively with people.
• Strong organizational skills and attention to detail.
• Commitment to delivering high levels of customer satisfaction.

Responsibilities

• Lease apartments and respond to resident requests promptly.
• Explain policies to residents and potential residents.
• Maintain accurate resident files and process lease documents.
• Assist in move-in coordination and show available units.
• Monitor market rents and coordinate renewal/retention efforts.
• Support events and required reporting; travel may be needed.

Skills

People skills

Organization

Customer service

Job description

Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel.

Essential Duties and Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident request promptly and courteously and to help resolve resident issues.
• Be aware of company and community policies and be able to explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
• Maintain accurate resident files in accordance with Drucker + Falk Company policy.
• Enter the computer data relative to residents and potential residents in accordance with company policy.
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
• Inspect apartments prior to move-in to ensure market ready status.
• Assist in the leasing activities and resident relations.
• Be aware of the rent levels and amenities of competitive communities.
• Be aware of all community and area facts and statistics.
• Assist in preparing the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Show the model and available ready vacancies.
• Participate in the coordination of community sponsored events.
• Become certified as a Leasing Specialist through the company in-house training program.
• Travel may be required. Reasonable or limited use of your vehicle may be required.
• Perform other duties as assigned.
• Occasional weekend hours may be required.

Qualifications

Special Skills Required

• Ability to successfully interact with people
• Good organizational skills
• Strong customer service/satisfaction philosophy

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel. The employee may be required to lift and/or move up to 25 pounds

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.