Leasing Consultant (1593 - Hampton, Virginia)

Drucker + Falk, LLC; Hampton (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Drucker + Falk, LLC in Hampton, VA is seeking a Leasing Specialist to manage apartment leases, greet residents, and support office staff in a fast-paced community. You will show model units, process applications, and keep accurate resident files, emphasizing customer service and market readiness.

The role requires knowledge of lease documents, excellent organizational skills, and the ability to work some weekends and travel for training.

Qualifications

• Interact effectively with residents and prospects.
• Demonstrate strong organizational skills.
• Maintain a customer service and satisfaction focus.

Responsibilities

• Lease apartments at the highest effective rent level with a focus on customer service.
• Maintain a courteous and helpful attitude at all times.
• Respond promptly to resident requests and help resolve issues.
• Explain company policies to residents and potential residents.
• Complete lease documents accurately and timely.
• Maintain accurate resident files per policy.
• Enter resident data in accordance with policy.
• Assist in developing a resident retention/renewal program.
• Inspect units prior to move-in to ensure market readiness.
• Support leasing activities and resident relations.
• Track rent levels and competitive community amenities.
• Prepare market survey reports as needed.
• Greet new residents and assist with move-in.
• Show model and available units.
• Participate in community events planning.
• Become certified as a Leasing Specialist through in-house training.
• Travel may be required; occasional weekend hours may be required.

Skills

People interaction

Organizational skills

Customer service

Job description

Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel.

Essential Duties and Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident request promptly and courteously and to help resolve resident issues.
• Be aware of company and community policies and be able to explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
• Maintain accurate resident files in accordance with Drucker + Falk Company policy.
• Enter the computer data relative to residents and potential residents in accordance with company policy.
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
• Inspect apartments prior to move-in to ensure market ready status.
• Assist in the leasing activities and resident relations.
• Be aware of the rent levels and amenities of competitive communities.
• Be aware of all community and area facts and statistics.
• Assist in preparing the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Show the model and available ready vacancies.
• Participate in the coordination of community sponsored events.
• Become certified as a Leasing Specialist through the company in-house training program.
• Travel may be required. Reasonable or limited use of your vehicle may be required.
• Perform other duties as assigned.
• Occasional weekend hours may be required.

Qualifications

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel. The employee may be required to lift and/or move up to 25 pounds

Special Skills Required

• Ability to successfully interact with people
• Good organizational skills
• Strong customer service/satisfaction philosophy

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.