Leasing Consultant (1737- Roanoke, Virginia)

Drucker + Falk, LLC; Roanoke (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Drucker + Falk, LLC seeks a Leasing Specialist in Roanoke, VA to lease apartments, handle applications, and provide excellent resident service. You will explain policies, maintain accurate files, and coordinate move-ins with teams.

The role requires data entry, attention to lease details, and a friendly, professional approach to residents. Responsibilities include showing units, staying aware of market rents, and supporting retention programs.

Qualifications

• Ability to interact with people and provide strong customer service.
• Strong organizational skills and attention to detail.
• Knowledge of lease documents and processes.

Responsibilities

• Lease apartments at the highest effective rent level while maintaining customer service.
• Respond to resident requests promptly and courteously; help resolve issues.
• Enter resident data and maintain accurate resident files per policy.

Skills

Ability to interact with people

Good organizational skills

Strong customer service

Job description

Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel.

Essential Duties and Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident request promptly and courteously and to help resolve resident issues.
• Be aware of company and community policies and be able to explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner.
• Maintain accurate resident files in accordance with Drucker + Falk Company policy.
• Enter the computer data relative to residents and potential residents in accordance with company policy.
• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios.
• Inspect apartments prior to move-in to ensure market ready status.
• Assist in the leasing activities and resident relations.
• Be aware of the rent levels and amenities of competitive communities.
• Be aware of all community and area facts and statistics.
• Assist in preparing the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Show the model and available ready vacancies.
• Participate in the coordination of community sponsored events.
• Become certified as a Leasing Specialist through the company in-house training program.
• Travel may be required. Reasonable or limited use of your vehicle may be required.
• Perform other duties as assigned.
• Occasional weekend hours may be required.

Qualifications

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel. The employee may be required to lift and/or move up to 25 pounds

Special Skills Required

• Ability to successfully interact with people
• Good organizational skills
• Strong customer service/satisfaction philosophy

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation.

Equal Opportunity Employer. Drug-Free Workplace.