Leasing Consultant

The-Scion-Group; West Lafayette (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

The Scion Group LLC is seeking an energetic Experience Team Member (ETM) located at West Lafayette, Indiana. The role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences in a fast-paced campus environment.

Ideal candidates possess a customer-centric mindset, strong communication and reliable work ethic, with flexibility for day-time hours and occasional on-call rotations.

Qualifications

• Customer-centric mindset required.
• Agility and flexibility in a frequently changing environment.
• Strong communication and interpersonal skills.
• Reliable and self-disciplined.
• Availability to work during summer, holidays, and Turn periods.
• Job location is at the assigned property.
• Daytime business hours with after-hours on-call rotation.

Responsibilities

• Prioritize interactions and communication with customers; provide tours.
• Provide feedback on sales barriers and customer objections to management.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communications to engage customers.
• Plan, promote and execute customer experience initiatives and marketing opportunities.
• Represent the community positively and professionally.
• Log, file and retrieve customer packages.
• Assist with housekeeping at opening/closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties.

Skills

Customer-centric mindset

Communication skills

Interpersonal skills

Reliability

Adaptability

Time management

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

This position is located in West Lafayette, Indiana

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Responsibilities

Customer Experience & Sales

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer-centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self-discipline
• Availability to work during summer, holidays, and Turn periods
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on-call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

The Scion Group is an equal opportunity employer. We are rooted in an environment as diverse as the students we serve, made up of numerous backgrounds, life experiences and views. To better understand the diversity of our applicant pool, we offer those applying to join The Scion Group the opportunity to share information about their background with us. Responses to the following questions are completely voluntary. Voluntary responses will not be shown to any individuals who can affect the status of your application. The aggregate information collected through this form will be used to assess Scion’s overall recruitment efforts only. No hiring decisions are made based on this information and there will be no impact on your application if you choose not to answer these questions. We thank you for your time!