Leasing Consultant

The Scion Group; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading student living organization in Austin, Texas is seeking an Experience Team Member to enhance customer experience and support marketing initiatives. This role includes engaging with customers, assisting in property administration tasks, and promoting community activities. The ideal candidate will possess strong communication skills and a customer-centric attitude, thriving in a dynamic and agile environment. Flexibility to work various hours during peak times is essential.

Qualifications

• Ability to thrive in a fast-paced, collegiate environment.
• Exceptional interpersonal and problem-solving skills.
• Availability to work during summer, holidays, and on-call rotation.

Responsibilities

• Prioritize customer interactions and provide tours.
• Give feedback on sales barriers and customer objections.
• Assist with social media communication.

Skills

Customer-centric mindset

Agility & flexibility

Communication & interpersonal skills

Reliability & self-discipline

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.

The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem‑solving skills and a stellar work ethic.

Your Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to the management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.

Property Administration

• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after‑hours lock‑out duties as required.

The responsibilities listed above may not be all inclusive.

What We Require

• Customer‑centric mindset
• Agility & flexibility with a frequently changing environment
• Great communication & interpersonal skills with a diverse population
• Reliability & self‑discipline
• Availability to work during summer, holidays, and Turn periods
• Job location is at the assigned property.
• Working hours consist of daytime business hours and after hour on‑call rotation.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

We are rooted in an environment as diverse as the students we serve, made up of numerous backgrounds, life experiences and views. To better understand the diversity of our applicant pool, we offer those applying to join The Scion Group the opportunity to share information about their background with us. Responses to the following questions are completely voluntary. Voluntary responses will not be shown to any individuals who can affect the status of your application. The aggregate information collected through this form will be used to assess Scion’s overall recruitment efforts only. No hiring decisions are made based on this information and there will be no impact on your application if you choose not to answer these questions. We thank you for your time!