Leasing Consultant

Coastal Ridge Real Estate; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Coastal Ridge West Pine Lofts in St. Louis, MO is seeking a Leasing Consultant to join our team and support day-to-day resident interactions.

This full-time role reports to the Property Manager and focuses on delivering exceptional experiences for prospective and current residents while achieving leasing goals. You will greet prospects, provide tours, address objections, and manage inquiries promptly, with a strong emphasis on accuracy, compliance, and customer service.

Qualifications

• High school diploma or equivalent.
• Willingness to obtain licenses/certifications as required by state/local jurisdictions.
• Prior leasing and sales experience preferred; multifamily or student housing a plus.
• Strong computer literacy and ability to learn new systems quickly.
• Familiarity with Entrata, OneSite or RealPage is preferred.
• Intermediate Excel skills are a plus.
• Ability to participate in emergency duties as needed.

Responsibilities

• Contribute to individual and team leasing targets and strive to meet goals.
• Greet, engage, and build rapport with prospective residents.
• Provide property tours highlighting features and benefits.
• Confidently close leases by addressing objections and securing commitments.
• Manage inquiries via phone, email, or in person within 24 hours.
• Enter and maintain lead information in Entrata and follow up with warm outreach.
• Understand site leasing trends and guide prospects toward leasing decisions.
• Maintain office, model units, clubhouse, and common areas in good condition.
• Participate in community marketing, outreach, and resident event planning.
• Guide applicants through the application process and ensure proper lease execution.
• Collect move-in fees and handle paperwork and funds accurately.
• Provide exceptional customer service and process service requests.
• Maintain waitlist updates and communicate with prospects as needed.
• Perform other duties as assigned.

Skills

Leasing experience

Sales experience

Customer service

PM software

Computer literacy

Education

High school diploma

Tools

Entrata

OneSite

RealPage

Excel

Job description

As a Leasing Consultant, you’ll play a critical role in the leasing efforts and day-to-day resident interactions at your community. You’ll create exceptional experiences for prospective and current residents while achieving individual and team leasing goals. This full-time, non-exempt position reports to the Property Manager.

Where You’ll Work:

West Pine Lofts offers luxury apartments in St. Louis, MO near SLU. Our Central West End location puts you near many dining and entertainment options, as well as just over one mile from Forest Park and two blocks from St. Louis University. Whether you are a student or young professional looking for an apartment, we have just the floor plan for you–we offer furnished and pet-friendly one and two-bedroom apartments in Central West End! West Pine Lofts also strives to simplify your living experience by offering water, sewer, and trash as included utilities. When you're ready to unwind from the day, throw on the television and free Wi‑Fi. Simplify your living, and let us take care of you!

What You’ll Own:

• Contribute to individual and team leasing targets, consistently striving to meet or exceed goals.
• Greet, engage, and build rapport with prospective residents, creating memorable and positive first impressions.
• Provide tours that showcase the property’s features and benefits while tailoring the experience to each prospect's needs.
• Confidently close the leasing process by addressing objections, highlighting benefits, and securing commitments.
• Manage leasing inquiries by responding quickly and effectively through phone, email, or in person, ensuring all communication occurs within 24 hours.
• Enter and maintain accurate lead information in Entrata and proactively follow up with prospects through warm calls, emails, or letters.
• Develop a deep understanding of site leasing trends, traffic patterns, and product availability to effectively guide prospects toward leasing decisions.
• Ensure the office, model units, clubhouse, and all common areas along the tour route are impeccably maintained, reporting any issues to the appropriate team member.
• Participate in community marketing initiatives, outreach efforts, and resident event planning and execution.
• Guide prospects through the application process, ensuring compliance with screening procedures and accuracy in lease execution.
• Collect move-in related fees and ensure all paperwork and funds are properly handled.
• Provide exceptional customer service by addressing resident inquiries, processing service requests, and assisting with day-to-day resident needs.
• Maintain and manage the community waitlist, communicating updates with prospects as needed.
• Perform other duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required.
• Willingness to obtain all licenses and/or certifications required by State or Local jurisdictions including but not limited to PA, IL, NJ and IA.
• Previous leasing and sales experience preferred; experience in multifamily or student housing is a plus.
• Strong computer literacy and the ability to learn new systems quickly
• Familiarity with property management software such as Entrata, OneSite, or RealPage preferred.
• Intermediate proficiency in Microsoft Excel, including formulas, sorting, and filtering, is a plus.
• Ability to participate in emergency duties as needed.

Our Company:

Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 900 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust.

What You’ll Get:

As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.