Leasing Consultant

Onni Group of Companies; Seattle (WA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

3 weeks PTO

401(k) employer match

Referral program

Free onsite parking or commuting aid

Annual education allowance up to $1,0

Residential housing discount after 1‑y

Job summary

Onni Group of Companies seeks a Leasing Consultant to join our Seattle leasing team. You will present properties to prospective residents, manage the end-to-end leasing process, and drive occupancy through proactive outreach and relationship building.

You will maintain leasing standards, coordinate with property teams, and use CRM systems (including Yardi) to track leads, tours, and completed leases. A customer-first mindset and strong organizational skills are essential.

Qualifications

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Experience with revenue management systems (RMS) is strongly preferred.
• Experience with Yardi or other property management systems is strongly preferred.
• Experience with customer reputation management tools is strongly preferred.
• Excellent customer service and interpersonal skills are required.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, PowerPoint, Excel) is expected.
• Ability to read, write, and converse in English.

Responsibilities

• Perform daily tours for prospective residents and convert prospects to applicants.
• Own the lifecycle for prospects from initial call to lease application processing.
• Process documents to screen applicants and ensure compliance.
• Maintain high standards in the leasing office, tours, and model apartments.
• Generate leads through outreach marketing and follow-up to drive leasing absorption.
• Complete move-in paperwork and inspections for new residents.
• Coordinate with the team to ensure vacant units are ready for viewing.
• Manage lead data in CRM and produce regular reports.

Skills

Customer service

Interpersonal skills

Time management

Communication

Independent work

English proficiency

Education

High school diploma

Tools

Revenue management system

Yardi

CRM software

Microsoft Office

Job description

Job Description

As a Leasing Consultant you will be a part of the Leasing Team whose focus will be presenting our properties to potential residents. Together with the Property Manager, Assistant Property Manager, Leasing Manager, and other Leasing Consultants, you will be expected to drive and retain revenue for the properties and motivate those around you to do so as well. Our Leasing Teams are experienced, committed sales leaders.

Perks & Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to$18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks PTO
• 401(k) employer match
• Referral program
• Free Onsite Parking or Commuting Support
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment

What Will You Do?

• Perform daily tours for prospective residents with the goal of converting prospects to applicants.
• Take ownership of the entire lifecycle for prospective residents, starting with initial phone call, progressing to scheduling appointments, conducting onsite tours, and concluding with lease application processing.
• Develop full knowledge of application information and process all required documents to screen a prospective resident.
• Maintain exceptional standards of the leasing office, tour path, amenity set and reset, and model apartments.
• Generate leads through outreach marketing efforts, active and consistent follow-up, and daily commitment to hustle for overall leasing absorption.
• Complete final inspection of apartments before new move-ins and complete move-in paperwork with new residents.
• Collaborate with the leasing team to assess the list of vacant units, ensuring they are up to the Onni standard and ready for viewing.
• Ensure that the property’s lead management software processes and procedures are being met daily for prospect follow-up, new resident workflow, and resident lease execution.
• Ensure that all of property’s lease apartment negotiations are from approved pricing and specials as directed by management.
• Work with confidence and set an example to others on the team.
• Provide exceptional service to customers, vendors, and colleagues.
• Answer and log all daily leasing traffic, phone calls, e-mails, and follow-ups.
• Assist the Leadership Team with providing thoughtful marketing and pricing recommendations on a recurring basis to promote leasing absorption and rent growth.
• Manage lead base via CRM software and complete guest cards.
• Generate daily and weekly reports.
• Accept and appreciate feedback. We offer feedback to others in a kind and professional manner that promotes team success.
• Display good team working ability to collaborate with others and find solutions.
• Prepare, maintain, and manage new and existing lease files by adhering to leasing workflow.
• Become a subject matter expert regarding the verification of income requirements for applicant workflow.
• Meet or exceed leasing goals.
• Shop competitive properties on a quarterly basis to confidently understand the local market.
• Assist and attend resident events hosted by the property team.
• Optimize and maintain occupancy by ensuring that you are participating in the retention of residents by adhering to the lease renewal management program.
• Promote and participate in Company-sponsored training programs.
• Comply with all company's guides, policies, and procedures, including safety rules and regulations, and all applicable local, state, and federal laws.
• Demonstrate willingness and ability to perform all duties of a leasing consultant to the benefit of the property.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Ensures all open and close procedures are completed daily.
• Create and post monthly social media content on TikTok (across property tours, amenities, resident experience, and neighborhood highlights) to drive engagement and capture qualified leasing leads via platforms such as TikTok. It is required to use your TikTok account or create one for yourself to build on this platform.
• Post and maintain active rental listings on Facebook Marketplace if needed, ensuring content is refreshed regularly and prospect inquiries are engaged promptly to convert leads into tours and leases. It is required to use your Facebook account or create one for yourself to build and post on this platform.
• Perform other duties are required.

What You Bring

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Prior experience with a revenue management system is strongly preferred.
• Prior experience with Yardi or another equivalent property management system is strongly preferred.
• Prior experience with customer reputation management tools is strongly preferred.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, speed, and accuracy.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must comply with all safety requirements.

Scheduling

• Required to maintain a regular schedule which may require working overtime, weekends, and holidays.

Salary Range

$25-$26

About The Company

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.