Leasing Consultant

BH Management; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Progress Residential is seeking a Leasing Consultant to respond to inquiries, market our communities, and lease apartments in accordance with Fair Housing guidelines and company standards.

You will tour model and vacant units, process lease applications, and maintain prospect records in our property management software, ensuring prompt, courteous communication with applicants and residents. Strong sales, organization, and customer‑facing skills are essential.

Qualifications

• Experience in a customer-facing role with a focus on responding to inquiries and converting leads.
• Strong sales and closing abilities to secure lease signings.
• Excellent written and verbal communication; ability to collaborate with diverse groups.

Responsibilities

• Respond to inquiries and leads to identify potential renters and market leases.
• Tour model and vacant units to prospective residents and coordinate showings.
• Process lease applications and prepare contracts in line with company standards.
• Maintain accurate prospect records in the property management software and communicate with team.

Skills

Customer service

Sales & closing

Communication skills

Organizational skills

Diversified teamwork

Education

State leasing license

Tools

Property Management Software

Job description

Your career has a home here.Ready to make an impact with a dynamic, forward-thinking company?As a leading property manager of single-family rental homes nationwide, we take great pride in creating an enjoyable living experience for our residents – and an empowering, people-first culture for our team members. That’s why, for two years in a row, our employees have voted Progress a certified Great Place to Work.Why join Progress?As the demand for professionally managed rental homes continues to grow, so do the opportunities at Progress. We’re looking for passionate professionals who are ready to grow with us, make a difference and be part of something meaningful.Want to learn more?Text “ProgressJobs” to 25000 to chat with Kate, our AI Recruiting Assistant. She can help you explore open roles, apply, and answer your questions in real time.Position Summary:The Leasing Consultant is responsible for responding to inquiries/leads from prospective clients to identify potential renters, market, lease, and renew apartment leases in accordance with Company standards and Fair Housing guidelines and provide excellent customer service. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner.Essential Functions:Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.Maintains a strong understanding of the community and local market competitor's specials and floor plans. Have comprehensive working knowledge of all aspects of leasing units and documents in accordance with Company standards and Fair Housing guidelines.Processes lease application paperwork for the approval of the CM and prepares new lease contracts.Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects. Touring prospects may include, but is not limited to, vacant or model units and common/amenity areas of the property.Inspect pre-leased apartments prior to the move-in date and promptly communicate any concerns to the Service Manager or Community Manager.Understands, utilizes and promotes all third-party online leasing programs appropriately.Ensure timely and accurate logging of all prospect information and notifications into our Property Management software.Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.Stays up to date with all promotion/leasing incentives.Assist with completing Move Out Vacant Inspection Checklist (MOVIC) accurately and within the specified deadline per Company standards.Post notices to vacate and other community communication, if applicable.Assist with daily community inspections to ensure community policies are being followed and addressing, if applicable.Other duties as assigned.Minimum Qualifications/Skills:Previous experience in a customer-facing/customer service roleDemonstrated sales and closing skillsExcellent organizational and communication skillsAbility to work with a diverse group of peopleWhere required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by lawWork Schedule: Monday-Friday (work schedule may vary depending on business needs).Physical Requirements/Environment: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.Operation of a motor vehicle onsite, if applicable.Exposure to all weather conditions.Lifting at least 20 pounds.What you can expect from us:Competitive Compensation - Including performance-based bonuses that reward your contributions.Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.Employment with Progress Residential is conditional on a satisfactory background and drug screen.Progress Residential is a proud Equal Opportunity employer, m/f/d/v.Privacy Policy