Leasing Consultant

Campus Apartments; Knoxville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

A residential property management company in Knoxville is seeking a Leasing Consultant to assist with daily operations to ensure customer satisfaction and fiscal stability. The ideal candidate will have a Bachelor's degree and strong skills in customer service and communication. Responsibilities include leasing, managing property licenses, and responding to resident concerns. This role also involves preparing reports and developing marketing programs, requiring proficiency in Microsoft Office applications.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance preferred.
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Accurate typing and record keeping.

Responsibilities

• Assist with leasing to ensure full lease-up and maintain high occupancy levels.
• Manage property licenses and the renewal process.
• Investigate and respond to resident concerns/complaints promptly.
• Prepare weekly reports related to the property’s performance as required.
• Develop and implement advertising/marketing programs.

Skills

Customer service skills

Effective communication

Computer skills

Proficient in Microsoft Word, Excel, and Outlook

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Entrata

Job description

Position Overview

The Leasing Consultant reports to the General Manager and is responsible for assisting with the day-to-day operations of the property to ensure customer satisfaction, fiscal stability, and good physical condition.

Responsibilities

• Assist with leasing to ensure full lease-up and maintain high occupancy levels; includes mailing renewal offers, logging responses, and managing property availability.
• Ensure an accurate record of availability compatible with the lease renewal report.
• Approve, enter, and present all rental applications to the General Manager for execution.
• Manage property licenses and the renewal process in liaison with legal counsel and the City.
• Assist with the check‑out process to ensure compliance with final account statement requirements, including accepting keys for departing residents and performing unit inspections.
• Ensure leases and resident check‑ins are accurate and efficient.
• Investigate and respond to resident concerns/complaints promptly, ensuring accuracy and good public relations; report to the General Manager.
• Prepare weekly reports related to the property’s performance as required.
• Develop and implement advertising/marketing programs to position the property in the marketplace.
• Develop and implement resident retention programs.
• Maintain courteous communication with residents, applicants, employees, and vendors.
• Answer telephones as needed.
• Perform general administrative duties such as filing and typing.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance preferred.
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record keeping.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata preferred.
• Accuracy in numerical analysis and data transfer.
• Accuracy in preparing documents to ensure grammatical and legal correctness.
• Knowledge of and adherence to all federal, state, and local laws.
• Ability to follow through with all necessary paperwork and meet all deadlines.
• Positive, professional, and enthusiastic attitude at all times.
• Excellent customer service skills.
• Effective communication in a fast‑paced environment.
• Application of logical thinking to practical situations and following standardized procedures, allowing minor deviations when necessary.
• Ability to think rationally beyond specific instructions.