Assistant Leasing & Marketing Manager

Campus Apartments; Knoxville (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

A property management company in Knoxville, Tennessee is looking for an Assistant Leasing & Marketing Manager to support daily operations, maintain high occupancy levels, and enhance customer satisfaction. Key responsibilities include leasing assistance, managing paperwork, and developing marketing programs. Candidates should have a Bachelor's degree, strong computer skills, and excellent customer service abilities. This role requires proactive communication and a professional attitude to thrive in a fast-paced environment.

Qualifications

• First Aid/CPR certification or willingness to obtain it.
• Valid driver’s license with current automobile insurance preferred.
• Accurate typing and record-keeping.

Responsibilities

• Assist with leasing to ensure full lease-up and maintain high occupancy levels.
• Investigate and respond to resident concerns and complaints in a timely manner.
• Prepare weekly performance reports as required.

Skills

Excellent customer service skills

Computer skills and math ability

Proficiency in Microsoft Word, Excel, and Outlook

Education

Bachelor’s degree or equivalent combination of education and experience

Tools

Entrata

Job description

Assistant Leasing & Marketing Manager

Reports to the General Manager.

This position assists with day‑to‑day operations of the property to ensure customer satisfaction, fiscal stability, and good physical condition.

Key Responsibilities

• Assist with leasing to ensure full lease‑up and maintain high occupancy levels; includes mailing renewal offers, logging responses, and managing property availability.
• Maintain an accurate record of availability compatible with the lease renewal report.
• Approve, enter, and present all rental applications to the General Manager for execution.
• Manage property licenses and the renewal process in liaison with legal counsel and the city.
• Assist with the check‑out process to ensure compliance with final account statement requirements; includes accepting keys for departing residents and inspecting vacated units.
• Ensure that leases and resident check‑ins are accurate and efficient.
• Investigate and respond to resident concerns and complaints in a timely manner, ensuring accuracy and fostering good public relations; report to the General Manager.
• Prepare weekly performance reports as required.
• Develop and implement advertising/marketing programs to position the property in the marketplace.
• Develop and implement resident retention programs.
• Maintain courteous communication with residents, applicants, employees, and vendors.
• Answer telephones as needed.
• Perform general administrative duties such as filing and typing.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• First Aid/CPR certification or willingness to obtain it.
• Valid driver’s license (current automobile insurance preferred).
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system, and vacuum.
• Computer skills and math ability.
• Accurate typing and record‑keeping.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata is preferred.
• Accuracy in numerical analysis and data transfer.
• Accuracy in preparing documents to ensure grammatical and legal correctness.
• Knowledge of and adherence to all federal, state and local laws.
• Ability to follow through with all necessary paperwork and meet deadlines.
• Demonstrate a positive, professional and enthusiastic attitude at all times.
• Excellent customer service skills.
• Ability to communicate effectively and professionally in a fast‑paced environment.
• Ability to apply logical thinking principles to practical situations and follow standardized procedures, occasionally allowing minor deviations.
• Ability to think rationally beyond specific instructions.