Leasing Consultant

Campus Apartments; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A premier housing provider is seeking an enthusiastic Leasing Consultant to assist with day-to-day operations, ensuring high occupancy and customer satisfaction. You will manage leasing processes and respond to resident concerns while maintaining accurate records. Ideal candidates possess a Bachelor’s degree, strong customer service skills, and proficiency in Microsoft Office. This role offers a dynamic work environment with opportunities for professional growth in North Carolina.

Qualifications

• First Aid/CPR certification or willingness to obtain.
• Valid driver’s license and current automobile insurance preferred.
• Ability to follow through with necessary paperwork and deadlines.
• Proficient in Microsoft tools and accurate in record keeping.

Responsibilities

• Assist with leasing to ensure a high occupancy level.
• Maintain accurate records compatible with lease renewal reports.
• Investigation and timely response to resident concerns.
• Prepare weekly reports related to property performance.

Skills

Customer service skills

Communication skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Numerical analysis

Education

Bachelor degree or equivalent experience

Tools

Entrata

Fax machine

Personal computer

Job description

Enthusiastic, outgoing leasing professional wanted!

The Campus team is filled with passionate and enthusiastic people! Since 1958, we have been singularly focused on providing superb housing for college students across the country and our team is the reason for our success and for our ability to grow over the long-term.

If you’re someone who loves to have FUN at work, loves to work hard, thinks outside the box, then we’ve got a place for you on our team! Campus Apartments offers growth opportunities, diversity, stability, job training and a fun-loving family of people! Consider joining our team and changing the way you think about work!

The Leasing Consultant reports to the General Manager. This position is responsible for assisting with the day to day operations of the property to ensure customer satisfaction, fiscal stability and good physical condition.

Responsibilities

• Assist with leasing in an effort to ensure full lease‑up and maintenance of high occupancy levels; includes the mailing of renewal offers, logging of responses and management of property availability
• Assist with ensuring an accurate record of availability that is compatible with the lease renewal report
• Approve, enter and present all rental applications to the General Manager for execution
• Manage property licenses and the renewal process by liaison with legal counsel and the City
• Assist with the check‑out process to ensure compliance with final account statement requirements; includes accepting keys for departing residents and performing inspections of vacated units
• Ensure that leases and resident check‑ins are accurate and efficient
• Investigate and respond to concerns/complaints from residents in a timely manner ensuring accuracy and fostering good public relations; includes reporting to the General Manager
• Assist in the preparation of weekly reports related to the property’s performance as required
• Assist in the development and implementation of advertising/marketing programs to position the property in the marketplace
• Assist in the development and implementation of resident retention programs
• Maintain courteous communication with residents, applicants, employees and vendors
• Answer telephones as needed
• General administrative duties such as filing and typing
• Demonstrate a positive, professional and enthusiastic attitude at all times

Qualifications

• Bachelor degree or equivalent combination of education and experience
• First Aid/CPR certification or willingness to obtain
• Valid driver’s license and current automobile insurance is preferred
• Ability to operate fax machine, copier, telephone, personal computer, typewriter, calculator, adding machine, key machine, key card system and vacuum
• Computer skills and math ability
• Accurate typing and record keeping
• Proficient in Microsoft Word, Excel and Outlook
• Knowledge of Entrata is preferred
• Accurate in numerical analysis and transfer of related data
• Accurate in preparation of documents to ensure grammatical and legal correctness
• Knowledge of and adherence to all federal, state and local laws
• Ability to follow through with all necessary paperwork and ensure all deadlines are met
• Excellent customer service skills
• Ability to communicate effectively and professionally while operating in a fast paced environment
• Ability to apply principles of logical thinking to a variety of practical situations and accurately follow standardized procedures that may occasionally call for minor deviations
• Ability to think rationally beyond a specific set of instructions