Leasing Consultant

Morgan Group; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Morgan Group, a leading company in the multi-family industry, is seeking a Leasing Consultant in Houston. The role involves engaging with potential residents, managing the leasing process, and ensuring high-quality customer service. Candidates should have strong organizational skills and relevant customer service experience. Competitive salary and comprehensive benefits are provided.

Benefits

Health Savings Account

401K with Company Match

Referral Bonus Program

Vacation and Sick Leave

Qualifications

• Customer service experience in sales or equivalent.
• Strong communication and organizational skills are essential.
• Familiarity with email and web-based applications.

Responsibilities

• Greet prospects, qualify leads, and document all visits.
• Assist in monitoring lease renewals and application processing.
• Ensure readiness of apartments for move-in.

Skills

Customer Service

Sales

Communication

Education

High School Diploma

Associates Degree

Bachelor’s Degree

Job description

The McCarthy at Memorial City
9789 Katy Fwy
Houston, TX 77024, USA

Description

Why Morgan Group?

There’s more to Morgan Group than our 65+ multi family properties. We celebrate diversity and are committed to creating an inclusive environment for all employees. At Morgan Group, it’s about the people who work for Morgan, our tenants, our construction team, and adhering to our key values that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering full-time employees a variety of benefits including:

• Training
• Flexible Spending Accounts (Medical, Limited Purpose & Dependent Care)
• Health Savings Account
• Voluntary Life Insurance
• Long-Term Disability Insurance
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• 401K (Traditional & Roth) with Company Match
• Employee Assistance Program
• Vacation
• Sick
• Floating Holiday
• Holiday Schedule
• Referral Bonus Program

This position is also eligible for renewal commissions and quarterly bonus program.

How does Morgan Group benefit you?

The Morgan Group provides you with an excellent opportunity to learn about the multi-family industry and to grow in your career you never thought possible. Whether you are interested in Property management, maintenance, construction, or development, at Morgan, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

Duties and responsibilities

Leasing

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Document all telephone and in-person visits on appropriate reports.
• Maintain all electronic guest cards, documentation, and follow-up according to established procedures.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
• Provide electronic quotes to all prospective residents, assist with the online application process to secure an apartment, disclose all upfront leasing fees and approval requirement in accordance with the Qualifications Acknowledgement and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs
• Provide Welcome Letter and Move-In Instructions to all approved applicants.
• Ensure all lease paperwork has been signed electronically, prior to scheduled move-in. Orient new residents to community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Represent the company in a professional manner at all the times.

Administrative

• Accept rental payments and give immediately to Assistant Community Manager.
• Type lease and complete appropriate paperwork and input information onProperty Management System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
• Doc Management- upload all necessary documents to resident profile, maintain contact / miscellaneous information in PMS to ensure all content is up to date and document all relevant conversations, notices, violation etc. in the Resident Activities Tab.
• Maintain and record daily inspections for the community.
• Distribute important communication and notices to the residents through the property app.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.
• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions:

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral, written and electronic communication skills.
• Operate telephone, Ipad, computer/keyboard, Microsoft Office including Word and MS Outlook, community software, resident portal / resident app and Social Media Platforms.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Complete all required training in order to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years’ experience in previous relevant customer service.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass drug test.

Qualifications

REQUIRED: High School Diploma or better

PREFERRED: Associates Degree or better, Bachelor’s Degree or better

Experience

• Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.
• Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.
• In addition, proven experience in the following is required:
• Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.
• Above average organizational and verbal skills.
• Ability to accurately perform basic mathematical functions.
• Strong customer service and marketing skills.

Qualifications

Education

Required

High School or better.

Preferred

Associates or better.

Bachelors or better.

Experience

Preferred

Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.

Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.

In addition, proven experience in the following is required:1. Ability to interact well with co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.2. Above average organizational and verbal skills.3. Ability to accurately perform basic mathematical functions.4. Strong customer service and marketing skills.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.