Leasing Consultant

IDM Companies, LLC; Gilbert (AZ); On-site; USD 30,000 - 45,000; Full time

Job summary

IDM Companies, LLC is seeking a Leasing Consultant at our Gilbert, AZ properties. You will be the first contact for prospects, tour the community, and guide applicants from inquiry through move-in to ensure an exceptional resident experience.

Responsibilities include marketing support, tours, screening, coordinating applications, and maintaining strong resident relations. Must have 1-3 years in property management and be comfortable with MS Office; weekend work is required.

Qualifications

• 1-3 years relevant property management experience required.
• Excellent customer service skills with a strong attention to detail.
• Basic leasing knowledge - including Fair Housing Laws.
• Team player, willing to go the extra mile to provide concierge level customer service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.
• Must be able to work weekends.

Responsibilities

• Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
• Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds.
• Gain familiarity with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area.
• Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact.
• Provide detailed move-in information to incoming residents.
• Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention.
• Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork.
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary.

Skills

Property management

Customer service

Fair Housing Laws

Microsoft Office

Weekend availability

Education

High school diploma

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Description: Leasing Consultant Overview

The Leasing Consultant is the first point of contact for all customers and plays an important role in reaching and maintaining established occupancy goals. The primary responsibility is to build rapport with prospects and residents, while ensuring the tour, application, move in and tenancy is consistently an excellent customer experience.

Duties/Responsibilities

• Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
• Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds.
• Gain familiarity with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area.
• Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact.
• Provide detailed move-in information to incoming residents.
• Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention.
• Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork.
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary.

Skills/Abilities

• 1-3 years relevant property management experience required.
• Excellent customer service skills with a strong attention to detail.
• Basic leasing knowledge - including Fair Housing Laws.
• Team player, willing to go the extra mile to provide concierge level customer service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.
• Must be able to work weekends.

Physical Requirements

• Prolonged periods of sitting, standing, and walking.
• Must be able to lift up to 15 pounds.

IDM Companies is a fully integrated real estate development company focused on investing, developing, and managing multifamily apartments in the Pacific Northwest and Southwest Regions of the United States. With a focus on building both traditional garden-style apartments and urban mid-rise spaces, IDM professionally manages over 7,000 apartment homes with another 3,900 currently in development.

At IDM, we provide residents with one-of-a-kind living experiences through our concierge-style customer service, amenity-rich spaces, and exquisite design that comes with 30 years of experience in the industry. We owe our continued growth to a strategic vision based on our values of faith, respect, and integrity. We believe real success comes from our most valued asset, our people.

As a recipient of the 2023 Top Workplaces USA award, IDM is proud to be a company that puts its people first by fostering an environment for growth and opportunity, providing best in the industry benefits, and taking immense pride in our ability to make a difference in our communities.

We are seeking exceptional people to help us continue to grow our company. If you share our vision for excellence, collaboration, and service - we want to meet you!