Leasing Consultant

Rafanelli & Nahas Management Corporation; Dublin (CA); On-site; USD 28,000 - 36,000; Full time

Job summary

The Leasing Consultant at Rafanelli & Nahas Management Corporation is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy and revenue goals at AMADOR LAKES APARTMENTS in Dublin, CA. You will conduct tours, evaluate prospective residents, and process applications to ensure a smooth move-in process.

Hours are typical retail-like shifts, requiring weekend availability; strong customer service, organization, and attention to detail are

Qualifications

• Ability to read lease documents and safety rules.
• Ability to write routine reports and email correspondence.
• Ability to speak effectively before groups of customers, vendors or employees.

Responsibilities

• Ensures the leasing office is open and ready for business on time each day.
• Answers telephone and provides exceptional customer service during sales calls and tours.
• Inspects show units to meet quality standards and coordinate with maintenance.
• Gives tours to prospective residents and qualifies leads per policy.
• Processes applications, conducts credit checks, and prepares move-in packages.
• Maintains Entrata input for inquiries, leads, and traffic, and reports on market conditions.

Skills

Customer service

Communication

Time management

Education

High school diploma or GED

Job description

Job Details

Job Location: AMADOR LAKES APARTMENTS - DUBLIN, CA 94568

Position Type: Full Time

Salary Range: $23.00 - $23.00

Department: [Name of Property]

Supervisor: Community Manager

Status: Nonexempt

JOB SUMMARY

This position is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications. Additional duties or functions may be assigned as deemed necessary by supervisory personnel.

• Ensures the leasing office is open and ready for business on time each day. Maintains office presentation in a professional manner. Which may include refilling refreshments, light dusting, opening blinds, vacuuming, and turning on lighting at the beginning of the day and as necessary throughout the workday. Assists with closing and securing the office and models daily.
• Answers telephone and provides exceptional customer service throughout sales phone calls and/or on-site leasing tours. Responds to all Entrata leasing phone call inquiries and email inquiry leads as required throughout the day. Responsible for accurately and timely Entrata input for all telephone, email and walk-in traffic.
• Ensures that the community and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team members, ensuring a physically appealing show unit and/or model and amenities.
• Greets and presents property to prospective residents through personalized tours of show units, model, and community amenities. Responsible for providing excellent tour experience. Gathers information regarding needs, and qualification of prospective resident in accordance with community's qualification requirements. Conducts follow-up with prospect.
• Leases apartments by actively marketing and promoting the apartment community. Performs all leasing activities to achieve the community’s revenue and occupancy goals by processing applications, credit screening, criminal background checks, preparing move-in package. Ensuring a smooth resident move-in and lease signing. Complete a thorough walk through of apartment and community amenities with the new residents upon move-in.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and leasing results. Responsible for shopping competitive properties by gathering competitive market information routinely through telephone calls, internet research and site visits. Prepares required reports (weekly market survey) and shares information with on-site management team. Shops the competition to compare sales technique, pricing strategy and merchandising. Ensure that the community’s established policies related to concessions, specials, and other programs to boost occupancy is properly conveyed to prospective residents.
• Develop and maintain full knowledge of rental rates, unit floorplans and locations, lease terms, and community policies and procedures. Responsible for proper upkeep of all resident and property files. Responsible for thorough knowledge of management company policies and procedures.
• Develop and maintain an on-going resident retention program under the direction of Community Manager. Assist with planning and executing resident events.
• Responsible for proper maintenance of Advertising Logbook. Efficient and timely processing of all required administrative forms, reports and related information.
• Flexibility in workdays and work schedule. Responsible for always maintaining a professional appearance and attitude. Courteous, efficient handling of resident and vendor requests and complaints.
• Responsible for reporting unusual or extraordinary circumstances regarding the property or residents to the Community Manager, Maintenance Supervisor, or Portfolio Manager.
• Be aware of and always operate within OSHA (Occupational Safety & Health Act) standards and company safety policies. Report injuries, accidents, and incidents immediately to Community Manager or Portfolio Manager.
• Performs other duties as assigned. Actual job duties and responsibilities may vary depending on the size of the community.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

High school diploma or general education degree (GED).

EXPERIENCE

None Required.

LANGUAGE SKILLS

Ability to read and interpret lease documents, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and email correspondence. Ability to speak effectively before groups of customers, vendors or employees.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, use hand to fingers, stoop, kneel, talk, hear, and use a telephone and personal computer Must be able to occasionally drive a golf cart during work. The employee is occasionally required to balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The Leasing Consultant works on-site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 8:30 a.m. – 5:30 p.m. The position is required to work weekend days (Sat/Sun). However, the Leasing Consultant should be flexible with availability depending on the needs of the property. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.