Leasing Consultant

BH Management Services, LLC; Chesterfield (MO); On-site; USD 29,000 - 32,000; Full time

Job summary

BH Management, LLC is seeking a Leasing Consultant in Missouri to respond to inquiries, market, lease, and renew apartment leases while delivering excellent customer service. The role involves marketing the property, processing applications, touring prospects, and maintaining accurate records in our management software.

Schedule is Monday-Saturday 9am-6pm with a day off midweek. The company emphasizes a people-first culture and inclusive workplace practices known across the industry.

Qualifications

• Previous experience in a customer-facing/customer service role.
• Demonstrated sales and closing skills.
• Excellent organizational and communication skills.
• Ability to work with a diverse group of people.

Responsibilities

• Responsible for the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
• Maintains knowledge of community and local market specials and floor plans; knowledge of leasing units and documents.
• Processes lease applications for the CM's approval and prepares new lease contracts.
• Inspects target/show units and common areas; greets/tours prospects, including vacant/model units.
• Communicates any concerns to the Service Manager or Community Manager.
• Utilizes and promotes third-party online leasing programs appropriately.
• Logs all prospect information and notifications into the Property Management software.
• Responds to and documents emails, voicemails, and texts.
• Stays up to date with promotions/leasing incentives.
• Assists with Move Out Vacant Inspection Checklist and notices to vacate; participates in daily inspections.
• Other duties as assigned.

Skills

Customer service

Sales

Organization

Communication

Diversity

Job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation’s largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune

Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go- getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Pay Range: $21-$23 Hourly

Position Summary:

The Leasing Consultant is responsible for responding to inquiries/leads from prospective clients to identify potential renters, market, lease, and renew apartment leases in accordance with Company standards and Fair Housing guidelines and provide excellent customer service. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner.

Essential Functions:

• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
• Maintains a strong understanding of the community and local market competitor’s specials and floor plans. Have comprehensive working knowledge of all aspects of leasing units and documents in accordance with Company standards and Fair Housing guidelines.
• Processes lease application paperwork for the approval of the CM and prepares new lease contracts.
• Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects. Touring prospects may include, but is not limited to, vacant or model units and common/amenity areas of the property.
• Inspect pre-leased apartments prior to the move-in date and promptly communicate any concerns to the Service Manager or Community Manager.
• Understands, utilizes and promotes all third-party online leasing programs appropriately.
• Ensure timely and accurate logging of all prospect information and notifications into our Property Management software.
• Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
• Stays up to date with all promotion/leasing incentives.
• Assist with completing Move Out Vacant Inspection Checklist (MOVIC) accurately and within the specified deadline per Company standards.
• Post notices to vacate and other community communication, if applicable.
• Assist with daily community inspections to ensure community policies are being followed and addressing, if applicable.
• Other duties as assigned.

Minimum Qualifications/Skills

• Previous experience in a customer-facing/customer service role
• Demonstrated sales and closing skills
• Excellent organizational and communication skills
• Ability to work with a diverse group of people

Work Schedule:

Monday-Saturday 9am-6pm with additional day off during the week for 5 days total. (work schedule may vary depending on business needs).

Physical Requirements/Environment:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.
• Lifting at least 20 pounds.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.