Leasing Consultant

BH Management Services, LLC; Charlotte (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

BH Management Services, LLC is seeking a Leasing Consultant to respond to inquiries, market, lease, and renew apartments in accordance with company standards and Fair Housing guidelines. This position emphasizes excellent customer service for internal and external clients.

You will manage daily marketing, leasing paperwork, unit tours, move-in preparation, and communications via email, phone, and text. The role supports a national operator that values diversity and teamwork.

Qualifications

• Customer-facing experience is required.
• Strong sales and closing abilities.
• Excellent organizational and communication skills.
• Ability to work well with a diverse group of people.
• Must have state leasing license or ability to obtain within required timeframe.

Responsibilities

• Market, lease, and renew apartments per company standards and Fair Housing guidelines.
• Process lease applications and prepare contracts.
• Tour show units and greet prospective renters.
• Log prospect information into the property management software.
• Respond to emails, voicemails, and texts in a timely manner.
• Assist with Move Out Vacant Inspection Checklist (MOVIC) as needed.
• Post notices and assist with daily community inspections.

Skills

Customer service

Sales

Communication skills

Organizational skills

Diversity collaboration

Education

State leasing license

Job description

Who We Are

BH Management, LLC is a people-first multifamily owner and operator that grew from a small startup into one of the nation’s largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

Pay Range: $19/hr.-23/hr.

Position Summary:

The Leasing Consultant is responsible for responding to inquiries/leads from prospective clients to identify potential renters, market, lease, and renew apartment leases in accordance with Company standards and Fair Housing guidelines and provide excellent customer service. Exhibits strong commitment to the service needs of the internal and external customers. Represents the company in a professional and courteous manner.

Essential Functions:

• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the Community Manager.
• Maintains a strong understanding of the community and local market competitor’s specials and floor plans. Have comprehensive working knowledge of all aspects of leasing units and documents in accordance with Company standards and Fair Housing guidelines.
• Processes lease application paperwork for the approval of the CM and prepares new lease contracts.
• Inspects all target and/or show units in advance and in preparation of greeting and touring new prospects. Touring prospects may include, but is not limited to, vacant or model units and common/amenity areas of the property.
• Inspect pre-leased apartments prior to the move-in date and promptly communicate any concerns to the Service Manager or Community Manager.
• Understands, utilizes and promotes all third-party online leasing programs appropriately.
• Ensure timely and accurate logging of all prospect information and notifications into our Property Management software.
• Responsible for checking, responding to and documenting community and individual emails, voicemails, and text messages.
• Stays up to date with all promotion/leasing incentives.
• Assist with completing Move Out Vacant Inspection Checklist (MOVIC) accurately and within the specified deadline per Company standards.
• Post notices to vacate and other community communication, if applicable.
• Assist with daily community inspections to ensure community policies are being followed and addressing, if applicable.
• Other duties as assigned.

Minimum Qualifications/Skills

• Previous experience in a customer-facing/customer service role
• Demonstrated sales and closing skills
• Excellent organizational and communication skills
• Ability to work with a diverse group of people
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law

Work Schedule:

Monday-Friday (work schedule may vary depending on business needs).

Physical Requirements/Environment:

• Full range of motion with upper and lower body. Continual movement including, but not limited to: standing, walking, bending, stooping, crawling, and climbing stairs.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.
• Lifting at least 20 pounds.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.