Leasing Consultant

Gates Hudson; Charlottesville (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Gates Hudson, a full-service property management company in Charlottesville, Virginia, is seeking a Leasing Consultant to enhance customer satisfaction and manage leasing operations at a residential property. The ideal candidate will have strong customer service skills, a high school diploma, and preferably two years of leasing experience. Responsibilities include welcoming prospects, managing leads, conducting inspections, and addressing resident concerns. Working weekends is expected, offering a dynamic work environment that demands energy and detail orientation.

Qualifications

• Must have at least two years of leasing experience preferred.
• Previous customer service, leasing, and/or sales experience preferred.
• Ability to quickly develop rapport with prospective residents.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs.
• Proactively manage leads and complete all leasing paperwork.
• Maintain a positive customer service attitude.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Motivation

Education

High school degree or equivalent certification

Job description

Overview

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours and complete all leasing paperwork.
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Consistently implement policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

Qualifications

• High school degree or equivalent certification required.
• At least two years of leasing experience preferred.
• Previous customer service experience, leasing and/or sales experience preferred.
• Must have excellent written and verbal communications skills.
• Ability to quickly develop rapport with prospective residents.
• Must be a motivated self-starter with the ability to work well in a team setting and set goals.