Leasing Consultant

Gates Hudson & Associates; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Gates Hudson & Associates seeks a Leasing Consultant to join one of our residential communities. This role is customer-focused, detail-oriented, and energized by sales and relationship-building. You will greet and tour prospective residents, highlight features, manage leads, and complete leasing paperwork.

Weekend availability is required to support tours and leasing activity. You will also help maintain a positive, service-oriented environment and collaborate with onsite teams to meet leasing

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments.
• Highlight apartment features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely.
• Review notices to vacate and make every reasonable effort to retain residents.
• Answer incoming phone calls and in-person inquiries from prospects and residents.
• Address resident questions, concerns, and service requests in a timely and professional manner.
• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors.
• Stay informed on local market conditions and trends; share ideas with the Property Manager to improve marketing and resident satisfaction.

Skills

Verbal communication

Written communication

Customer service

Relationship-building

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team.

What You’ll Do

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments

• Highlight apartment features, amenities, and benefits to support leasing goals

• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely

• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents

• Address resident questions, concerns, and service requests in a timely and professional manner

• Follow up with residents on completed maintenance requests to ensure satisfaction

• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready

• Walk vacant and rent-ready units to confirm availability and presentation standards

• Conduct move-in and move-out inspections with residents

• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends

• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction

• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We’re Looking For

Required

• High school diploma or equivalent

• Excellent verbal and written communication skills

• Ability to build rapport quickly with prospects and residents

• Strong customer service mindset with attention to detail

Preferred

• Two or more years of leasing experience

• Previous customer service, sales, or hospitality experience

• Self-motivated, goal-oriented, and able to work effectively in a team environment