Leasing Consultant

Weidner; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company is seeking a Leasing Consultant for their Charlotte location. The ideal candidate will have a warm personality and excel in customer service, responsible for marketing, leasing, and ensuring resident satisfaction. The role requires effective communication, attention to detail, and the ability to work both independently and as part of a team. This full-time position offers opportunities for growth and development in a dynamic environment.

Qualifications

• Prior customer service experience required.
• Ability to work independently and in a team.
• Must pass criminal background check and agree to drug testing.

Responsibilities

• Tour prospective residents with energy and enthusiasm.
• Respond promptly to resident and prospective resident calls.
• Maintain and follow up on traffic in queue.

Skills

Customer Service

Communication

Detail-oriented

Team Player

Tools

Microsoft Office

Yardi

Paycom

Job description

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Position Summary

As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant manages their time effectively, is detail-oriented, trustworthy, a team player, and takes pride in their work. Additionally, this position requires accountability and attentiveness to provide excellent customer service when interacting with residents, associates, and vendors.

Primary Responsibilities

1. Walk marketing tour path, open target viewing apartments, ensure apartments and community amenities are clean and rent-ready
2. Respond promptly to resident and prospective resident calls and emails in the morning
3. Answer incoming calls, convert them into walk-in traffic, and set viewing appointments
4. Tour prospective residents with energy and enthusiasm
5. Facilitate the application process at the end of tours to ensure successful leasing
6. Review and process all applications immediately upon receipt
7. Communicate timely and respectfully with applicants regarding results
8. Follow Weidner Move-In Experience procedures with all approved applicants
9. Maintain and follow up on traffic in queue
10. Shop competitive properties monthly; adhere to daily marketing and leasing strategies
11. Ensure market-ready apartments, common areas, and amenities are maintained daily to Weidner's standards
12. Distribute resident correspondence and notices while maintaining confidentiality
13. Accompany vendors to units as needed
14. Assist with lease renewals promptly to promote resident retention
15. Keep leasing office clean, orderly, and professional at all times
16. Create, store, and maintain residential files securely
17. Collect revenues, including rents, deposits, and fees
18. Accept and document service requests; follow up upon completion
19. Follow all key logging and storage procedures
20. Maintain regular communication with the Community Director
21. Promote safety and proper use of PPE to minimize hazards
22. Respond to safety issues, accidents, liabilities, and emergencies immediately

Qualifications

• Prior customer service experience required
• Ability to complete tasks safely and efficiently
• Motivated to learn and contribute in a fast-paced environment
• Ability to give professional directions clearly via in person, phone, email, and text
• Experience with Microsoft Office preferred (Word, Excel, PowerPoint, Outlook)
• Yardi and Paycom experience preferred; willing to learn new software
• Adherence to Weidner's Mission, Vision, and Values; compliance with all policies and laws
• Prompt attendance; professional appearance and dress code adherence
• Ability to work independently and in a team
• Flexibility to work outside normal hours as needed
• Willingness to be assigned to other properties as needed
• Working knowledge of English; detail-oriented and organized
• Must pass criminal background check and agree to drug testing
• Reliable transportation; valid driver's license, vehicle, and insurance

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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