Leasing Consultant

KETTLER; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

KETTLER seeks a Leasing Consultant at their South & Hollis apartment community in Charlotte, NC. This entry-level, full-time role involves maximizing property occupancy through marketing, sales, and exceptional customer service. Applicants should have customer service experience, a high school diploma, and strong communication skills, along with the ability to engage online and in person.

Qualifications

• At least 1 year of customer service, sales, or office experience required.
• Must be able to work on weekends and holidays.
• Excellent written and verbal communication skills.

Responsibilities

• Greets prospective residents and provides property tours.
• Assists with resident retention and community outreach.
• Processes lease applications and qualifies residents.

Skills

Customer Service

Sales

Communication

Networking

Education

High School Diploma or equivalent

Some college preferred

Tools

Microsoft Office Suite

Social Media Platforms

Job description

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KETTLER currently has an opening for a Leasing Consultant at South & Hollis, an apartment community located in Charlotte, NC.

The Leasing Consultant, under the direction of the Community Manager, is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.

Responsibilities

• Greeting prospective residents and providing them with property tours.
• Performing proper outreach marketing.
• Help create engaging social media initiatives to connect residents, and manage posts.
• Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to.
• Assisting with resident retention.
• Support efforts to partner with nearby businesses, events, and other local organizations.
• Walking the marketing path daily.
• Providing excellent customer service to residents and prospects.
• Processing lease applications and qualifying residents.
• Supporting the Community Manager with general office maintenance by answering phones and performing other administrative tasks.
• Play a key role in resolving resident concerns and issues.
• Other duties as assigned.
  
  

Qualifications

• At least 1 year of customer service, sales or office experience is required, preferably in residential property management.
• High School Diploma, GED, or equivalent; some college preferred.
• Customer service, sales, and goal-oriented mindset.
• Must be able to work on weekends and holidays.
• Computer proficiency and knowledge of the Microsoft Office Suite
• Excellent written and verbal communication skills and ability to interact with residents and customers in a professional manner.
• Familiarity with social media platforms, as well as best practices for businesses.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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