Leasing Associate- Museum Tower

Northwood Ravin, LLC.; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in luxury apartment management is seeking a Leasing Associate to join their vibrant community in Charlotte. This role is perfect for someone with a passion for customer service and sales, as you'll be the Brand Ambassador, helping prospective residents find their ideal home. You'll conduct personalized tours, build trust with residents, and create engaging content for social media. Join a company that values your professional growth and offers a supportive culture, competitive compensation, and a comprehensive benefits package. If you thrive in a dynamic environment and love connecting with people, this opportunity is for you.

Benefits

Housing Discounts

Health and Wellness Benefits

Paid Time Off

401(k) with Company Match

Employee Referral Program

Extensive Training Programs

Competitive Compensation

Monthly Bonus Incentives

Give Back Days

Tenure Rewards

Qualifications

• Experience in hospitality, sales, or customer service is essential.
• Strong communication and problem-solving skills are required.

Responsibilities

• Deliver exceptional customer experiences and conduct tours of the community.
• Convert leads to leases by showcasing community features.

Skills

Customer Service

Sales Skills

Communication Skills

Social Media Proficiency

Problem-Solving

Education

Experience in Hospitality or Sales

Tools

Social Media Platforms

Various Software and Apps

Job description

Job Details

Job Location: Museum Tower- Apartment Community - Charlotte, NC

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Monday through Friday, Some Weekends

Description

Property Website: www.museumtowerapts.com

Museum Tower is our stunning 43 stories high rise above the Uptown Mint Museum. It offers a breathtaking view of the Bank of America stadium and features upper-echelon design standards and thoughtfully curated spaces.

Schedule: M-F; evenings and weekends as needed.

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities:

As a Leasing Associate at Northwood Ravin, you are the Brand Ambassador of the community. You will deliver an exceptional customer experience by helping prospective residents find their perfect home. With your strong communication skills and problem-solving abilities, you'll create a welcoming atmosphere, build trust, and establish lasting relationships within our vibrant community.

• Conducting informative and personalized tours of the apartment community that result in new leases.
• Converting leads to tours, and tours to leases, by building the value of the community’s features and lifestyle.
• Listening patiently and empathetically to resident concerns, requests, and feedback.
• Planning and executing high-quality resident events to enhance community engagement.
• Creating content (posts, videos, etc.) for social media to promote the community and engage residents.
• Being available to work weekends when prospective residents typically search for homes during this time—up to three weekends per month with two weekdays off.
• Flexibility to attend marketing and networking events, and host resident events, with schedule adjustments as needed.

What you bring to the role:

• Experience in hospitality, sales, customer service, or a related field.
• A professional and customer-focused demeanor with exemplary customer service and a positive attitude.
• Proficiency in posting to social media platforms such as Instagram, Facebook, and YouTube.
• Strong sales skills with a proven ability to close deals effectively.
• A willingness to learn and grow in a dynamic environment.
• Excellent verbal and written communication skills to effectively interact with prospective and current residents.
• A customer-focused mentality and the ability to create meaningful connections.
• Competence with various software, apps, and computer programs.
• A sharp, professional appearance and ability to represent the company with pride.

What our culture brings to you:

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.

In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

• Competitive compensation along with various monthly bonus incentives.
• Housing discounts.
• Extensive training programs.
• Health and wellness benefits including medical, free dental, vision, and basic life benefit.
• Paid leave plans via Paid Time Off, Sick Time, holidays, and Partner Leave.
• Retirement planning with a 401(k) program and company match.
• Give back days allowing you time away from work to volunteer and pursue personal interests.
• Employee Referral Program.
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

Northwood Ravin is an equal opportunity employer.

Qualifications