LEASING ASSOCIATE (DTLA)

GHP Management; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Leasing Associate, where you will be the first point of contact for prospective residents. This role is pivotal in creating a welcoming environment and ensuring a seamless move-in experience. You will engage in customer service excellence, sales, and marketing efforts to attract and retain residents. With a focus on community building and service quality, you will help shape a vibrant living experience. If you thrive in a dynamic setting and are passionate about making a difference, this opportunity is perfect for you.

Benefits

Fully paid medical insurance

Dental insurance

Vision insurance

Flexible spending account

Life/AD&D insurance

Employee Assistance Program

Free onsite parking

Qualifications

• 1-3 years' experience in sales or customer relations is required.
• Desire to deliver exceptional experiences in a fast-paced environment.

Responsibilities

• Create a sense of community for new residents and assist with inquiries.
• Develop and maintain resident retention programs through marketing.

Skills

Customer Service

Sales Experience

Marketing Skills

General Computer Skills

Job description

As a Leasing Associate, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents, and it is you who will be the driving force in helping them find the best place to call home.

REPORTS TO: Community Manager/Leasing Manager

HOW YOU WILL CONTRIBUTE:

Customer Service:

1. Create a sense of community and an outstanding living experience for new residents.
2. Assist with all prospect inquiries including application process, tour coordination, lease administration, approval process, and move-in process to ensure the new resident has the best move-in experience attainable.
3. Demonstrate service excellence through the demonstration of company values, our employee promise, policies, and initiatives.

Sales and Marketing:

1. Create excitement through creative campaigns, continuous outreach, and social media.
2. Adhere to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio.
3. Develop and maintain an ongoing resident retention program through Reputation Management and Marketing Activities.

YOU HAVE:

1. Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment.
2. 1-3 years' experience in sales or customer relations.
3. General computer skills required.
4. Must pass background and drug test screening.

PHYSICAL REQUIREMENTS:

1. Regular and physical attendance required.
2. Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
3. Constantly position self to bend, stoop, reach, lift.
4. Occasionally lift/move/carry up to 25lbs with/without assistance.
5. Frequently lift/move/carry 5lbs.
6. Ability to remain in a stationary position for extended periods of time.

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range: $20-$22 per hour, DOE.

Benefits: Fully paid medical insurance available to employees along with dental and vision. Other benefits include flexible spending account, Life/AD&D, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.