Leasing Associate

AION Management; Milford (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

AION Management is seeking a Leasing Associate to maximize occupancy at our Ohio properties. You will conduct leasing activities, respond to inquiries, give tours, and coordinate move-ins while promoting resident retention and exceptional customer service.

Responsibilities include executing on-site marketing, developing referral programs, and supporting property management with renewals and notices. Weekend availability and accurate data entry are required.

Qualifications

• 1 year of customer service or sales experience.
• Excellent English communication skills, both verbal and written.
• Must obtain a real estate license within 120 days in PA or NJ if applicable.
• Strong computer skills including Microsoft Office.
• Must be able to walk apartments and grounds, including stairs.
• Available to work weekends and holidays.

Responsibilities

• Conduct all leasing activities at the property, responding to inquiries and coordinating move-ins.
• Provide tours of apartments and amenities and follow up with prospects.
• Develop and monitor on-site marketing activity and referral programs.
• Initiate sales outreach plans for new development and community management.
• Attend weekly marketing meetings to review performance and strategies.
• Maintain high shop scores and curb appeal consistently.
• Inspect market ready units and models each morning.

Skills

Customer service

Sales

Communication

Microsoft Office

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office (Word, Excel)

Job description

Job Summary

Under the direction of the Property Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Job Summary

Under the direction of the Property Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties And Responsibilities

Sales/Marketing

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Assistant Property Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Accurately enter all prospect and resident data into Real Page/ OneSite in a timely manner.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning.

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.
• Maintain all leasing office standards.

Requirements

• High school diploma or equivalent, college preferred.
• 1-year customer service or sales experience (or relevant education)
• In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally required to lift 20 pounds or less
• Must be available to work weekends and holidays