Leasing Associate

AION Management; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

AION Management is seeking a property Sales/Marketing professional to lease apartments, conduct tours, respond to inquiries, and coordinate move-ins at the property.

You will develop on-site marketing programs, manage referrals, and handle move-in packets, newsletters, and resident retention efforts. Weekend and holiday availability and a valid driver’s license are required.

Qualifications

• High school diploma or equivalent; college preferred.
• 1-year customer service or sales experience (or relevant education).
• Strong computer skills including Microsoft Office (Word, Excel).
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs.
• Occasionally requires lifting up to 20 pounds and weekend/holiday availability.
• Valid driver’s license.

Responsibilities

• Conduct all leasing activities at the property, responding to inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating move-ins.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including new development, community management, internal and external communication, and support.
• Attend weekly marketing meetings and maintain high standards for e-shop, phone shop, and physical shop scores.

Skills

Customer service

Excellent English communication

Education

High school diploma or equivalent

College preferred

Tools

Microsoft Office

Job description

Sales/Marketing

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into RealPage in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements

• High school diploma or equivalent, college preferred.
• 1-year customer service or sales experience (or relevant education)
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver’s license

#Aionhire