Leasing Associate

AION Management; Joppatowne (MD); On-site; USD 30,000 - 42,000; Full time

Job summary

AION Management is seeking a Leasing Associate for Pointe at Northern Woods. You will maximize occupancy by generating qualified traffic, giving tours, coordinating move-ins, and promoting resident retention at an on-site property.

Responsibilities include marketing planning, referral programs, and coordinating service operations with a 24-hour response goal. The role requires weekend availability and strong English communication; Fair Housing compliance is essential.

Qualifications

• High school diploma or equivalent; college preferred.
• Valid driver's license.
• 1 year of customer service or sales experience (or relevant education).
• Familiarity with Fair Housing Laws and leasing compliance.
• Experience with RealPage is preferred.
• Bilingual or multi-lingual experience is a plus.

Responsibilities

• Conduct all leasing activities at the property; respond to inquiries, provide tours, and coordinate move-ins.
• Develop and monitor on-site marketing programs and referral initiatives.
• Enter prospect and resident data into Entrata in a timely manner; maintain files and leasing area.
• Assist with renewals, lease expirations, and notices to vacate; ensure compliance with laws.

Skills

Customer service

Sales

Communication

Microsoft Office

Bilingual (plus)

Education

High school diploma or equivalent

Tools

RealPage

Entrata

Microsoft Office

Job description

Job Description

Under the direction of the Property Manager, the Leasing Associate at Pointe at Northern Woods is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Sales/Marketing

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into Entrata in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements

• High school diploma or equivalent, college preferred.
• Valid driver's license
• 1-year customer service or sales experience (or relevant education)
• Familiarity with Fair Housing Laws and leasing compliance
• Strong computer skills including Microsoft Office (Word, Excel)
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays on a rotating schedule
• Experience with RealPage is preferred
• Bilingual or multi-lingual experience is a plus
• General Schedule: Monday through Friday, 9 am to 6 pm

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