Leasing Associate

AION; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

Pointe at Northern Woods, managed by AION, seeks a Leasing Associate to maximize occupancy and deliver exceptional customer service. You will conduct tours, respond to inquiries, coordinate move-ins, and support resident retention.

Responsibilities include coordinating marketing efforts, developing referral programs, and ensuring compliance with Fair Housing laws while maintaining curb appeal and professional standards.

Qualifications

• High school diploma or equivalent; college preferred.
• Valid driver's license.
• Familiarity with Fair Housing laws and leasing compliance.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs.

Responsibilities

• Conduct leasing activities at the property, respond to inquiries, provide tours, and coordinate move-ins.
• Recommend on-site marketing activity and strategies to increase occupancy.
• Develop and monitor referral programs for move-in packets, newsletters and retention.
• Initiate sales outreach including new development and community management.
• Attend weekly marketing meetings and maintain property shop scores.

Skills

Customer service

Property leasing

Communication

Fair Housing

RealPage

Multilingual

Weekend/holiday availability

Driver's license

Education

High school diploma

College preferred

Tools

Entrata

RealPage

Job description

Under the direction of the Property Manager, the Leasing Associate at Pointe at Northern Woods is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative:

• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately enter all prospect and resident data into Entrata in a timely manner
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service:

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required
• Maintain all leasing office standards

Requirements:

• High school diploma or equivalent, college preferred.
• Valid driver's license
• Familiarity with Fair Housing Laws and leasing compliance
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Must be available to work weekends and holidays on a rotating schedule
• Experience with RealPage is preferred
• Bilingual or multi-lingual experience is a plus
• General Schedule: Monday through Friday, 9 am to 6 pm

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.