Leasing Associate

AION; Akron (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Chesapeake Pointe in Portsmouth, VA is seeking a Leasing Associate to maximize occupancy by screening prospects, conducting property tours, and coordinating move-ins. You will implement on-site marketing, develop referral programs, support lease renewals, and ensure high-quality resident service while adhering to Fair Housing rules.

This role requires strong English communication, a valid driver's license, weekend availability, and the ability to walk units and stairs; prior leasing experience

Qualifications

• High school diploma or equivalent; college preferred.
• Must obtain real estate license within 120 days of hire.
• Excellent English communication skills, verbal and written.
• Able to walk apartments and grounds, including stairs.
• Must be able to lift up to 20 pounds.
• Available to work weekends and holidays.
• Valid driver's license.

Responsibilities

• Conduct leasing activities, respond to inquiries, provide tours, and coordinate move-ins.
• Develop on-site marketing and referral programs for move-ins and resident retention.
• Maintain and improve merchant/neighborhood referral programs for move-ins and newsletters.
• Initiate sales outreach plans including new development and community management communications.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain leasing office and property appearance standards.

Skills

Customer service

Sales/closing

Communication

Walk tours

Weekend availability

Driver's license

Education

High school diploma

College preferred

Tools

RealPage/OneSite

Job description

Chesapeake Pointe
Portsmouth, VA 23703, USA

Description

Job Summary:

Under the direction of the Property Manager, the Leasing Associate is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.

Essential Duties and Responsibilities:

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Attend weekly marketing meetings.
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Administrative

• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Assistant Property Manager with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Accurately enter all prospect and resident data into Real Page/ OneSite in a timely manner.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning.

Customer Service

• Assist in planning and preparation of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.
• Maintain all leasing office standards.

Requirements:

• High school diploma or equivalent, college preferred.
• In Pennsylvania or New Jersey, must obtain a real estate license within 120 days of hire
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally required to lift 20 pounds or less
• Must be available to work weekends and holidays
• Valid driver's license

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.