Leasing Ambassador - The Standard at West Lafayette

Landmark Properties Management, LLC; West Lafayette (IN); On-site; USD 16,531 - 22,041; Part time

Job summary

Landmark Properties is seeking a Leasing Ambassador to lead the resident leasing process, engage prospective residents, and help achieve high occupancy. You will guide tours, handle inquiries, and contribute to on- and off-campus marketing events while meeting sales targets set by the Sales & Marketing leadership.

The role requires strong communication, organization and time management with flexibility for evenings and weekends during peak move-in periods.

Qualifications

• High school diploma or equivalent required.
• Pursuing a Bachelor’s degree in a relevant field preferred.

Responsibilities

• Understand the Housing Contract and communicate all information to prospective residents and guarantors.
• Close sales by generating leads, scheduling tours, following up, and promoting the community via social media and campaigns.
• Perform daily opening/closing checklists and conduct model and tour route inspections.
• Attend Landmark LineUp meetings and participate in staff meetings.
• Respond to internet and phone inquiries promptly and professionally.
• Maintain detailed activity logs in prospective resident accounts and adhere to Fair Housing laws.
• Assist with move-in activities including inspections, cleaning, painting, and furniture placement.
• Support Operations Team with Move-in Day as needed.

Skills

Customer service

Sales

Time management

Interpersonal skills

Organization

Education

High School Diploma or equivalent

Pursuing Bachelor's degree (preferred)

Tools

Entrata

MS Office

Job description

Job Description

The Leasing Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective residents to help achieve maximum occupancy prior to delivery. This role will guide prospective residents through the leasing process, assist in planning and participate in on- and off- campus marketing events, and meet sales goals as outlined by the Assistant Sales & Marketing Manager and Sales & Marketing Manager. You must be able to communicate and manage your time effectively and have strong interpersonal skills.

Duties / Responsibilities

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE training guidelines, including: Generate new leads, Complete guest cards, Schedule & conduct tours, Lead follow up, Assist in promoting the community via social media platforms, Assist with email and text campaigns utilizing the Property Management Software.
• Perform daily opening and closing checklists, including model & tour route inspections, performing housekeeping as needed.
• Attend and contribute to Landmark LineUp and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs and notes in prospective resident accounts.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Move-in related activities including: Unit inspections, Unit make-readies such as cleaning, painting, and furniture placement.
• Additional tasks as assigned by the Sales & Marketing Manager.
• Assist Operations Team with Move-in Day as needed.

Education & Experience

High school diploma or equivalent required. Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Real Estate, Public Relations, etc. preferred.

Preferred Knowledge, Skills, & Abilities

• Must possess strong organization skills.
• Must be reliable and have self-discipline.
• Proficient in Microsoft Office Suite or related software.
• Entrata experience preferred.
• Must be available to work an average of 15 hours per week including evenings and weekend hours, university closings (Spring/Fall/Winter Breaks, Summer months), move-in period (extended hours will be required as necessary).

Work Environment

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Travel

No travel required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; lift or carry, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.