Community Ambassador- Society 865

Landmark Properties, Inc.; Knoxville (TN); On-site; USD 30,000 - 40,000; Part time

Job summary

Landmark Properties, Inc. is looking for a Community Ambassador in Knoxville, TN. This position is pivotal in delivering excellent service to residents and prospects, facilitating the leasing process, and participating in community marketing events. Ideal candidates should have a high school diploma and be enrolled in a relevant Bachelor's program. Strong organizational skills and proficiency in Microsoft Office are essential. The role requires flexibility with evening and weekend hours as needed.

Qualifications

• Must possess strong organizational skills.
• Must be reliable and have self-discipline.
• Ability to work evening and weekend hours as needed.

Responsibilities

• Deliver exceptional service to prospective and current residents.
• Guide residents through the leasing process and assist in marketing events.
• Perform daily checklists and respond to inquiries in a timely manner.

Skills

Strong organizational skills

Proficient in Microsoft Office Suite

Self-discipline

Education

High school diploma or equivalent

Enrolled in a Bachelor’s degree program

Job description

Job Description

The Community Ambassador is at the forefront of the community and is responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager.

Reports to

Community Manager

Direct Reports

None

Duties/Responsibilities

The duties listed below are an outline of the Community Ambassador’s responsibilities. As the needs of the community change, these duties may be modified as needed.

Leasing, Marketing, & Resident Experience

• Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
• Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including:
  • Generating new leads
  • Completing guest cards
  • Scheduling & conducting tours
  • Lead follow up
• Assist in promoting the community via social media platforms and participating in on‑ and off‑campus marketing events.
• Assist with email and text campaigns in Entrata and TextUs.
• Represent the community and Landmark Properties in a professional manner.
• Maintain a positive community environment and encourage participation in Residence Life activities.
• Assist in resolving resident concerns/conflict by escalating to the appropriate manager.

Property Operations

• Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
• Attend and contribute to Landmark Lineup and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Enter Maintenance Requests, as needed.
• Keep detailed activity logs in prospect and resident accounts.
• Label & log packages and send resident notifications.
• Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
• Adhere and comply with corporate procedures and government laws on Fair Housing.
• Participate in all Turn‑related activities including:
  • Move‑in and Move‑out days
  • Unit inspections
  • Trash‑outs

Education & Experience

• High school diploma or equivalent required.
• Enrolled in a Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.

Preferred Knowledge, Skills & Abilities

• Must possess strong organizational skills.
• Must be reliable and have self‑discipline.
• Proficient in Microsoft Office Suite or related software.
• Ability to work evening and weekend hours, including resident lockouts as needed.
• Must be available to work during summer and Turn period.

Work Environment

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
• Travel: No travel required.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.