Leasing Agent

FRANCIS PROPERTY MANAGEMENT INC; San Antonio (TX); Vor Ort; USD 20.664.000 - 30.307.000; Vollzeit

Zusammenfassung

FRANCIS PROPERTY MANAGEMENT INC is seeking a Leasing Agent to lease vacant apartments, conduct tours (in-person or virtual), assist applicants through the leasing process, and manage CRM communications efficiently. The role emphasizes resident relations, marketing plan execution, and adherence to safety and Fair Housing regulations.

You will work as part of a collaborative team to keep model units ready for showings, maintain property knowledge, and ensure high standards of service and

Qualifikationen

• Excellent communication skills and professionalism.
• Ability to build client relationships and close deals.
• Experience using property management software.

Aufgaben

• Lease vacant apartments by touring prospective residents (in-person or virtually).
• Assist applicants with the leasing process and complete leasing per guidelines.
• Manage calls and emails in CRM queue; maintain timely responses.
• Support marketing plan development and resident retention efforts.
• Ensure model and target apartments are ready for showings.
• Maintain knowledge of property facts and leasing procedures.
• Adhere to Fair Housing laws and property safety protocols.
• Collaborate with team to keep the community clean and orderly.

Kenntnisse

Communication

Client relationships

Closing skills

Team player

Tools

MS Office

Yardi

Bluemoon

Jobbeschreibung

Job Scope and Purpose:Leasing Agents are responsible for leasing vacant apartment homes, identifying effective marketing plans per current trends, and maintaining positive resident relations to support resident retention.1. Safety and Office Protocol:• Must complete all assigned Francis Property Management training.• Always wear proper identification (Francis Name Tag).• Utilize the Francis issued iPad and Checkpoint ID to properly validate prospective residents before beginning the touring/leasing process.• Communicate with other team members if leaving the office for an extended period of time.• Wear proper PPE (Personal Protective Equipment) when required by a supervisor.• Wear professional office attire, and footwear per the Francis guidelines.• Report any possible risks on the property including but not limited to; lights out, trip hazards, exposed wires, etc.2. Primary Responsibilities:• Leasing vacant apartment homes by touring (in-person or virtually) prospective residents.• Assisting applicants with the leasing process.• Completing the leasing process in a timely manner per FPM guidelines.• Accept and manage all phone calls and emails within CRM queue (Client Relationship Manager).• The upkeep of daily functions including but not limited to resident retention efforts, marketing plan strategies, and resident lease compliance.• Maintain a comprehensive knowledge of property facts and leasing procedures.• Ensure model and target apartments are ready for showing to prospective residents.• Abide by all current Fair Housing laws by attending and maintaining proper training.• This position is a “team player” position and all team members are to be responsible for the general upkeep and cleanliness of the community. IE assisting with waste pick-up when necessary.Francis Property Management emphasizes the importance of maintaining a positive attitude and delivering exceptional customer service in all professional interactions. As a representative of Francis Property Management, your positive attitude and demeanor play a significant role in shaping the customer experience and perception.3. Professional Skills:• Excellent communication skills and superior level of professionalism.• Able to build client relationships and proficiency in closing skills.• Ability to use company software, including MS Office products, Yardi, Bluemoon.4. Physical Requirements:• Ability to walk, stand, and climb stairs to tour property and meet with potential tenants in a variety of weather conditions.• Ability to reach, bend, and have a full range of motion.• Use repetitive motion of hands and wrist while using a computer, keyboard and telephone.• May need to lift and/or move 5-10 pounds.