Leasing Agent

WMFHA; Riverside (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

WMFHA is seeking a Residential Leasing Agent for a 390-unit building in Riverside. The role focuses on leasing apartments, responding to inquiries, and maintaining positive resident relations.

You will schedule tours, handle office duties, process paperwork, and support maintenance and administrative tasks to ensure tenant satisfaction. The ideal candidate has strong communication, customer service, and organizational skills, with familiarity in property leasing processes.

Qualifications

• Excellent customer service skills with a focus on building rapport with clients.
• Proficient in administrative tasks, including data entry and record keeping.
• Yardi experience is a plus.

Responsibilities

• Prospects and leasing apartments.
• Prepares Leasing File and paperwork for final approval by Leasing Manager.
• File the completed file after sign-off by Leasing Manager.
• Resident relations and assistance.
• Answering phones and handling inquiries.
• Maintenance work orders (open and close).
• Enter courtesy patrol memos into Yardi.
• Process service and emotional support animal documentation.
• Market surveys and corporate suite rentals.
• Office inventory and ordering tasks.
• Payables / mail handling and SOP adherence.
• Dispatch emergencies and manage opening/closing of office.
• Follow up on work orders and other tasks assigned by managers.

Skills

Strong communication

Customer service

Administrative tasks

Tools

Yardi

Job description

Leasing Agent

The Residential Leasing Agent is responsible for the leasing and marketing results and for maintaining positive resident relations of a 390 unit building in Riverside. Scheduling onsite tours, responding to lease inquires and ensuring tenant satisfaction. Strong communication skills, customer focus and ability to handle various administrative tasks.

Duties & Responsibilities

• Prospects/ Leasing apartments
• Prepares Leasing File /completes paperwork and file for final approval by Leasing Manager
• File the completed file after signed off by Leasing Manager
• Resident relations/assistance
• Answering Phones
• Maintenance work orders (open and close)
• Courtesy patrol memos - to be entered into Yardi for documentation
• Service/ Emotional support animals -need documentation to be uploaded to Yardi & printed for file
• Corporate suite rentals
• Market surveys
• Office Inventory - shortages or needs to be given to Administrative Assistant to order
• Payables/ Mail or packages - Opens daily mail as per SOP
• Dispatch Emergencies
• Opening & closing office
• Work Order Follow up
• All other tasks assigned by Community Manager, Assistant Manager or Leasing Manager
• Strong knowledge of property leasing processes and real estate principles.
• Effective phone etiquette for professional communication with tenants and stakeholders.
• Ability to manage conflicts effectively while maintaining a positive environment.

Experience

• Excellent customer service skills with a focus on building rapport with clients.
• Proficient in administrative tasks, including data entry and record keeping.
• Yardi experience a plus
• Familiarity with property maintenance procedures is a plus.
• Sales skills to effectively market properties and close leasing deals.

ModernHR is an equal opportunity employer and we are committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability, and per the Fair Chance Ordinance will consider qualified applications with criminal histories in a manner consistent with the ordinance.