Leasing Agent

WMFHA; Marysville (WA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k Plan

Paid Vacation Time

Paid Sick Time

Employer paid Life, AD&D, LTD, and STD

Supplemental Insurance available

Job summary

WMFHA is seeking a Leasing Agent in Marysville, WA. You will welcome prospective residents, conduct property tours, process rental applications, secure leases, and assist with renewals.

The role emphasizes fair housing compliance and meeting client expectations within the property's budget and management agreements. The position is full-time, with standard weekday hours and a compensation range of $23–$26 per hour, plus potential monthly commissions.

Qualifications

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Excellent Customer Service skills
• Experience in hospitality, retail, sales, or customer service will also be considered.
• Minimum 1 year of customer service and sales experience.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
• Must be able to pass a background and drug screening.
• LIHTC experience

Responsibilities

• Client Relations: Carry out owner directives in daily operations of the apartment community to meet objectives and expectations.
• Communication: Maintain positive, professional communication with applicants, residents, vendors, clients, and guests while representing the company.
• Leasing/Occupancy: Maintain occupancy levels, exhibit professional leasing techniques, assist with market surveys and analysis, assist with advertising strategies, and ensure online sources are updated daily.
• Reporting and Document Management: Maintain resident files and documentation per SOPs, ensure data integrity and confidentiality, assist with reporting as requested.
• Risk Management: Ensure compliance with risk management procedures, timely reporting of injuries or incidents.
• Facility Maintenance: Assist residents with maintenance requests and monitor facility needs, coordinate timely completion.
• Other duties as assigned
• LIHTC experience

Skills

Customer service

Sales experience

Communication skills

Computer skills

English fluency

Education

High School diploma or equivalent

Tools

MS Office

Google Apps

Property management software

Job description

Full-time

ABOUT US:

We are a comprehensive property management company committed to providing exceptional service while maximizing revenue for our partners. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. Today, we manage over 23,000 housing units across 229 communities throughout the western and mid-United States. At the heart of our operation is a strong focus on resident and employee satisfaction, which we believe is essential for maintaining high occupancy rates and fostering community loyalty. We strive to create welcoming and enjoyable living environments for all residents, ultimately driving income growth for property owners.

JOB SUMMARY:

Leasing Agents welcome prospective residents, assist with viewing/touring the property, provide accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Agent is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

CLASSIFICATION:

Full-Time, Hourly/Non-Exempt

SHIFT:

Monday - Friday 9 am- 6 pm

COMPENSATION:

$23-$26 per/hour, DOE (this position is also eligible for monthly commissions).

ESSENTIAL DUTIES:

1. Client Relations:

• Responsible for carrying out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure we are meeting the Client's objectives and expectations.

2. Communication:

• Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing the company.

3. Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Exhibit professional leasing techniques.
• Assist with the completion of the monthly Market Surveys and analysis.
• Assist with advertising and marketing strategies for the apartment community as needed.
• Exhibit closing ratios in regards phone and walk-in traffic per company policy.
• Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Assist with resident retention programs.
• Ensure the safety, comfort, and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.

4. Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with Company Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• May assist in periodic reporting requirements as requested.

5. Risk Management

• Ensure compliance of risk management items such as reporting timely and/all injuries, illnesses, property damage following proper standard operating procedures.

6. Facility Maintenance

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other duties as assigned

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Excellent Customer Service skills
• Experience in hospitality, retail, sales, or customer service will also be considered.
• Minimum 1 year of customer service and sales experience.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
• Must be able to pass a background and drug screening.
• LIHTC experience

BENEFITS:

• Medical, Dental, and Vision
• Supplemental Insurance available
• Employer paid Life, AD&D, LTD, and STD
• 401k Plan
• Paid Vacation Time
• Paid Sick Time

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

$23-$26 per hour