Leasing Agent

WMFHA; Iowa City (IA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

WMFHA is seeking a Leasing Agent in Iowa City to market, show, and lease rental units with a focus on customer satisfaction and compliance. You will manage unit availability, pricing, and market conditions, greet prospects, and guide them through the application process.

The role requires 6 months of related sales or property management experience, and proficiency in MS Word, Excel, Outlook, and property management software. A valid driver’s license is preferred.

Qualifications

• Highschool Diploma or Equivalent required.
• 6 months sales experience and/or 6 months property management experience preferred.
• Ability to read, write and present information clearly.

Responsibilities

• Keep current on unit availability, amenities, prices and market conditions.
• Greet prospects and show units; determine client needs.
• Convey unit information, tenant criteria, and application process accurately.
• Process applications, fees and files in a timely manner.
• Update leasing activity and reports; track marketing sources and conversions.
• Assist in lease renewals and turnover inspections.

Skills

Customer service

Sales experience

Communication

Problem solving

Education

Highschool Diploma or Equivalent

Tools

Microsoft Word

Excel

Outlook

Property Management Software

Job description

Full-time

The Leasing Agent markets, shows and leases rental units in that all facets of rental activity are executed legally and efficiently with the customer's and company's best interest always in mind.

Essential Duties and Responsibilities

Primary Duties

• Keep current on unit availability, amenities, prices and market conditions.
• Enthusiastically greet prospects, determine needs and show units.
• Accurately convey information about the unit, amenities, tenant selection criteria and application process.
• Accurately and thoroughly collect applications, fees, etc. and process applications in a timely manner.
• Practice company selling skills.
• Observe Fair Housing Practices
• Practice good customer service.
• Update leasing activity and other reports as requested.
• Track marketing sources and conversion ratios.

Special Projects

• Participate in staff meetings and answer questions regarding traffic, closing ratios and market conditions.
• Administrate the lease renewal process which include pulling report, current resident outreach, and renewal lease preparation and execution.
• Assist in the turnover process by conducting pre-move out inspections and unit assessment for turnover.
• Regularly walk vacant units for the property condition reports and for ensuring that units are move-in ready.

Key Contacts

• Property Manager
• Controller
• Maintenance Supervisor
• Head of Resident Relations

Supervisory Responsibilities - not applicable

Functional Guidance, Authority and Decision Making

Reports directly to the Property Manager; however much of this workload is self-driven based on the needs of the company and customers.

Supervisory Controls

Reports directly to the Property Manager; however much of this workload is self-driven based on the needs of the company and customers.

Authority and Responsibility

There is no inherent authority however responsibilities include the administration of the guidelines set forth for leasing and application processes as well as conveyance of accurate condition report of units; leasing activity and resident file conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, or hear. The employee frequently is required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel crouch or crawl and taste or smell. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required of this job include close vision, distance vision, color vision, and peripheral vision.

Work Environment

The work environment characteristics describe here are the representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Highschool Diploma or Equivalent
• 6 months sales experience and/or
• 6 months previous property management experience

Language Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and government regulations.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, prorates and percentages.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

• Ability to learn and use computer software including but not limited to Microsoft Word, Excel, and Outlook and Property Management Software as necessary.
• Minimum typing speed is 60 WPM
• Additional software such as a publishing program is also desirable but not essential.

Tools, Vehicles and Machines

A current and unencumbered driver's license and licensed and insured vehicle is required for this job. The vehicle must be maintained in a neat, clean and good operating condition at all times.

Certificates, Licenses, and Registrations

To perform this job a State of Iowa Sales Person License is required. If not in possession now, the employee will be required to obtain such license within 6 months of employment date.