Leasing Agent

Richmark Property Management; Grand Junction (CO); On-site; USD 20,000 - 29,000; Full time

Job summary

Richmark Property Management is seeking a leasing consultant for our Colorado property. This 100% customer-facing role focuses on leasing, marketing, and delivering outstanding service to residents.

You will generate traffic, lease units, and sustain community engagement on-site. Primary duties include using property management software, staying informed on unit availability and pricing, and collaborating with management to achieve occupancy targets.

Qualifications

• Basic computer skills including Word, Excel and Outlook.
• Experience with social media and general technology.
• Ability to convert phone calls to appointments and appointments to leases (sales).
• Ability to act independently and make decisions.
• Excellent verbal and written communication skills.
• Flexibility to work weekends and overtime as required.

Responsibilities

• Utilizes property management software to manage incoming leads, respond quickly, and follow up on schedule.
• Knowledgeable about unit availability, pricing, and property information for prospects.
• Strives to meet and exceed occupancy goals.
• Familiar with Fair Housing Regulations and performs tasks accordingly.
• Maintains knowledge of local community, schools, businesses, and events.
• Plans and hosts resident appreciation events to foster community.
• Performs opening tasks: model/show unit readiness, tour paths, community amenities.
• Acts as first contact for residents and resolves issues.
• Returns missed calls promptly and follows up with leads and prospects.
• Escalates customer service issues to site management when needed.
• Communicates with site management and maintenance to resolve issues.
• Embraces company culture, provides a welcoming environment, and maintains high standards.

Skills

Word

Excel

Outlook

Social media

Tech savvy

Convert calls to appointments

Independent decision-making

Verbal communication

Written communication

Weekend/overtime availability

Education

High school diploma

Driver's license

Job description

Description

Position Summary:

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents

Pay:

$18.00

Ongoing Essential Duties:

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule


• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects


• Strives to meet and exceed occupancy goals


• Is familiar with Fair Housing Regulations and performs all tasks accordingly


• Maintains a working knowledge of the local community, including local schools, business, and events


• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents


• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities


• Serves as a first point of contact for residents, works to resolve any issues or complaints.


• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects


• Quickly escalates any customer service issues to site management when support is needed


• Communicates effectively to site management and maintenance team to resolve any noticed issues


• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site


• Enthusiastically greets each person who enters the office


• Approaches each situation in a friendly and helpful manner


• Maintains a pleasant, professional, and cheerful presence at all times


• Always presents a professional appearance and follows established dress code policy


• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.


• Other duties as assigned

Requirements

Required Skills/Abilities:

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook


• Experience in social media and technology


• Proficiency in converting phone calls to appointments and appointments to leases (Sales)


• Ability to act independently and make decisions


• Excellent verbal and written communication skills


• Flexibility to work weekends, overtime, and other unscheduled times as required

Supervisory Responsibilities:

• This position does not have supervisory responsibilities

Education and Experience:

• Customer service experience


• At least 6 months experience in the apartment, leasing, or hospitality industry preferred


• High school diploma or equivalent combination of education required


• Drivers License required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.