Leasing Agent

Richmark Property Management; Fort Collins (CO); On-site; USD 22,000 - 30,000; Full time

Job summary

Richmark Property Management in Fort Collins, CO is seeking a leasing consultant to drive leasing, marketing, and exceptional customer service for our property. The role is 100% customer-facing, focusing on generating traffic, leasing units, and ensuring resident satisfaction.

You will respond quickly to leads, know unit availability and pricing, maintain occupancy goals, and greet visitors with a welcoming, professional demeanor.

Responsibilities

• Respond quickly to incoming leads and follow up on schedule
• Know unit availability, pricing, and property information for prospects
• Strive to meet occupancy goals
• Maintain knowledge of Fair Housing regulations and apply accordingly
• Foster community by planning resident appreciation events
• Greet visitors warmly and provide exceptional customer service
• Coordinate with management and maintenance to resolve issues

Job description

Position Summary

The leasing consultant’s focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents

Pay

$19

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager’s role and can fill in for the assistant community manager when needed.
• Other duties as assigned