Leasing Agent

ADP, Inc.; Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Leasing Agent in Dallas, TX to support property operations, leasing activities, and resident relations for Colonia Tepeyac.

The role involves welcoming prospects, processing applications, maintaining accurate records, and ensuring compliance with Fair Housing and program requirements. You will work with the leasing office team, communicating effectively with residents, vendors, and internal staff while using property management software and MS Office

Qualifications

• Knowledge and 1 to 2 years of experience in multi-family property management.
• Ability to clearly and effectively communicate both verbally and in writing.
• Positive attitude with a solution-focused, customer-centric mindset.
• Experience in property management, sales, marketing or customer service preferred.
• Maintain high legal and ethical standards in work decisions.
• Attention to detail and strong quality of work.

Responsibilities

• Welcomes and shows prospective residents using leasing techniques.
• Responds to phone calls professionally from prospects, residents, and vendors.
• Processes applications and recertifications per program requirements.
• Ensures office opens on schedule and model apartments are clean and tidy.
• Maintains accurate reporting and time submissions.

Skills

Verbal communication

Written communication

Customer service

Time management

Team collaboration

Education

NALP preferred

Fair Housing training preferred

UPCS/REAC inspection knowledge preferred

EIV system knowledge preferred

HUD subsidy programs knowledge

Tools

Property management software

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Leasing Agent

Colonia Tepeyac Full Time Dallas, TX, US

Salary Range: $18.00 To $20.00 Hourly

SUMMARY:Assisting the manager in coordinating people, activities and available resources in order to maximize the successful operation of the property. Assist the manager in ensuring the operations of the property complies with the policies and procedures, Fair Housing and other applicable laws and regulations governing our operations.

DUTIES,SKILLSANDRESPONSIBILITIES:

• WelcomesandshowsprospectiveresidentsthepropertyutilizingCompanyleasingtechniques and expectations.
• Demonstratesleasingtechniquestotheleasingofficeteamandcommunicatesexpectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor.
• Knowledgeandabilitytoprocessprogramapplicationsfromwaitlisttomovein.
• Ability to complete all application/recertification processes required through program requirements applicable to the property .
• Ensuresofficeisopenedonscheduleandthatoffice,andmodelapartmentsare maintained in a clean condition.
• Host/Attend regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
• Assist staff in all core business processes, including leasing, resident relations, marketing, maintenance, adhering to city and/or affordable program requirements, accounts receivable, vendor relations.
• Accurateandon-timesubmissionofallreports.
• Adheretoallfederal,stateandlocalemploymentlawaswellasandallprocesses, policies and procedures.
• EnsurecompliancewithallAffordableProgramsregulationsand/orotherfederal, state and local requirements applicable to property.
• StrongskillsinOneSite,EIVandTRACSprogramareessential.
• Maintainproperrecordsforallapplicableprogramstosite.
• Mustbeabletoread,writeandcommunicateeffectively.
• Abilitytointeractprofessionallywithresidents,vendors,contractorsandclients.
• Mathematicalskillsarerequired.
• Proficiency in using property management software(s) used by the Company, as well as Microsoft Office (Word, Excel and PowerPoint) in order to complete requiredreports and employment documents.
• Must have basic knowledge of Fair Housing Laws, OSHA Requirements, EEOC Laws, and Local, City and State Ordinances.
• Performslighthousekeepingasnecessary.
• Physically walks and inspects property as required by city and or affordable program regulations and/or requirement.
• Completemarketsurveystoassistwithstrategicplanning.
• Attend on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
• Maintainrequiredlogs.
• Adheretopolicyandprocedurechanges.
• Identifies existing and potential barriers to the successful accomplishment of property and share with supervisor.
• Takesahands-onapproachtoanynecessarydutiestoensurethejobiscompleted.
• Strivestomeetresidentneedsandcreatewin/winsituations.
• Follows through on resident problems to satisfactory resolution and communicate problems to supervisor.
• Maintains an awareness of training resources available and adhere to training requirements.
• Upholdshighstandardsofhonestyforselfandteammembers.
• Maintains relationships with residents, associates and vendors on a professional level at all times.
• Performsotherrelateddutiesasassignedbymanagement.

QUALIFICATIONS:

• Knowledge and 1 to 2 years of experience in multi-family property management (preferably Project Base Section 8).
• Abilitytoclearlyandeffectivelycommunicatebothverballyandinwriting.
• Have a positive attitude and keep a solution-based and customer-focused mindset at all times.
• Proven employment history of property management, sales, marketing and customer service background sufficient to manage the day-to-day operations, preferred.
• Maintainhighlegal/ethicalstandardsinallwork-relateddecisions.
• Takeprideinqualityofworkandattentiontodetail.
• Professionalin-personandphonepresenceandetiquette.
• Capacity to work with little supervision using effective time management and organizational skills.
• Completetasksandprojectswithindeadlines.
• Partnerwithteamtoresolveissuesandhighlightopportunities.
• Capable of working in a team environment and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors.
• May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.
• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential.

DEGREES/CERTIFICATIONS/ASSOCATIONMEMBERSHIPS/TRAINING:

• NationalApartmentLeasingProfessional(NALP)preferred.
• FairHousingTrainingandLIHTCtrainingpreferred
• UniformPhysicalConditionStandards(UPCS)/REACInspectionpreferred.
• ElectronicIncomeVerification(EIV)systempreferred.
• KnowledgeofHUDSubsidyPrograms.

OTHERASPECTS:

• Musthaveflexibilitytoworkatotherproperties,asrequiredbymanagementteam.
• Function as a member of the Property Emergency Team to assist with hazardous weather problems, fires, floods, freezes, etc.
• Follow the Company’s confidentiality policy and ensure that the operations, activities and business affairs of the Company and clients are kept confidential. You are expected to respect and maintain the confidentiality of medical information of other employees.
• Adheretothehighestlegalandethicalstandards/practices.
• PracticepropersafetytechniquesinaccordancewiththeCompanyandCommunity procedures.
• Ensure accuracy of time clock punches and approve timecard at the end of each pay period.
• May be required to assist in special projects or activities designated by company. This may include due diligence, property acquisition/disposition, serving on or participating in company sponsored or sanctioned committees, organizations, functions, etc.

PHYSICALDEMANDSANDWORKENVIRONMENT:

• Walk, site, use hands, talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus and be able to view computer screens, mobile devices and other electronic equipment for extended period of time where visual strain may result.
• Must be able to physically access all exterior and interior parts of the property, including common areas and amenities.
• Must be able to push, pull, lift, carry or maneuver weights up to twenty (20) pounds independently.
• Travel within and outside of assigned geographical area. Will be required to conduct and attend training programs, business meetings, etc. May require airline travel, out of town and/or overnight trips.
• Must have reliable transportation.
• Will be periodically called upon to work outside of normal working hours including but not limited to every weekend and holidays.
• Must handle stressful, urgent, novel and diverse work problems on a daily basis. Emotional stability and personal maturity are important attributes in this position.
• The noise level in the work environment is usually moderate.
• Will have frequent exposure to outdoor environment where temperature, weather (heat, cold, damp, rain, etc.) odors and/or landscape may be unpleasant and/or hazardous when touring and/or walking the community.