Leasing Agent

Richmark Property Management; Aurora (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Richmark Property Management is seeking a dedicated leasing consultant in Aurora, Colorado, who excels in customer-facing roles. Responsible for leasing, marketing, and customer service, this position ensures the property's leasing goals are met. Applicants should be knowledgeable about local properties and communities, possess strong communication skills, and be ready to engage with residents effectively.

Qualifications

• Customer service experience required.
• At least 6 months experience in leasing industry preferred.

Responsibilities

• Generate traffic and lease units while providing exceptional customer service.
• Utilize property management software to manage leads and ensure follow-ups.
• Participate in planning and hosting resident appreciation events.

Skills

Customer service

Sales

Communication

Computer proficiency

Social media experience

Education

High school diploma or equivalent

Experience in apartment, leasing, or hospitality industry

Job description

Description

Position Summary

The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.

Ongoing Essential Duties

• Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
• Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
• Strives to meet and exceed occupancy goals
• Is familiar with Fair Housing Regulations and performs all tasks accordingly
• Maintains a working knowledge of the local community, including local schools, business, and events
• Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
• Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
• Serves as a first point of contact for residents, works to resolve any issues or complaints.
• Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
• Quickly escalates any customer service issues to site management when support is needed
• Communicates effectively to site management and maintenance team to resolve any noticed issues
• Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
• Enthusiastically greets each person who enters the office
• Approaches each situation in a friendly and helpful manner
• Maintains a pleasant, professional, and cheerful presence at all times
• Always presents a professional appearance and follows established dress code policy
• Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
• Other duties as assigned
  
  

Requirements

Required Skills/Abilities:

• Basic computer knowledge including proficiency in Microsoft Word, Excel, and Outlook
• Experience in social media and technology
• Proficiency in converting phone calls to appointments and appointments to leases (Sales)
• Ability to act independently and make decisions
• Excellent verbal and written communication skills
• Flexibility to work weekends, overtime, and other unscheduled times as required
  
  

Supervisory Responsibilities

• This position does not have supervisory responsibilities
  
  

Education And Experience

• Customer service experience
• At least 6 months experience in the apartment, leasing, or hospitality industry preferred
• High school diploma or equivalent combination of education required
  
  

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
  
  

Compensation details: 21-21 Hourly Wage

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