Leasing Advisor

Crown Residential; North Bay Village (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Crown Residential is seeking a Leasing Advisor to drive occupancy and revenue for the community. You will engage prospective residents, families, and referral sources, close leases, and maintain knowledge of the property, market, and amenities.

The role requires presenting, showing, and leasing apartments, explaining policies, coordinating leases and deposits, and following up with prospects to ensure full satisfaction. Strong communication and reliability are essential.

Qualifications

• High school diploma or equivalent.
• Associate's or Bachelor's degree preferred.
• Minimum 2 years’ experience in multi-family, sales, retail, hospitality, property management or related field.
• Excellent written and oral communication skills.
• National Apartment Leasing Professional (NALP) certification preferred.

Responsibilities

• Conduct site presentations and lease apartments, including showing the community and model units.
• Process leasing documents accurately and collect deposits and rents.
• Explain lease terms and community policies to residents.
• Monitor vacancies and plan for occupancy needs.
• Follow up with prospects to secure leases and maintain resident satisfaction.
• Maintain confidentiality and professionalism in handling sensitive information.
• Assist with managing online reviews and social media as directed.

Skills

Customer service

Interpersonal skills

Market knowledge

Lead management

Education

High school diploma

Bachelor's degree (preferred)

NALP certification (preferred)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Position Summary

The Leasing Advisor is responsible for achieving and maintaining occupancy goals for the community. To achieve this goal, the Leasing Advisor must engage potential new residents, their families, existing residents and referral sources in a manner that draws new residents to the community. Leasing Advisors are expected to close lease agreements and drive revenue for the property. Thorough knowledge of the property, competitive market and surrounding amenities are the keys to your success.

Job Type

Full-time, Temporary

Responsibilities

• Conduct site presentations, effectively sell to prospects and lease apartments. Site presentations include but are not limited to, transporting and showing the prospect around the community, all community amenities, model apartments and available apartments
• Ensure leasing documents and legal documents are completed accurately
• Effectively explain all lease and community policies to new and current residents
• Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs
• Conduct follow-up activity such as thank you notes or call-backs with prospects after initial community visit
• Adhere to company best practices and federal Fair Housing requirements during all phases of the prospect/resident lifecycle
• Accurately and efficiently prepare and assist with all leasing documents by collecting security deposits, rent, and all other funds
• Present prepared files and documentation to Property Director for final approval
• Maintain high standards of resident service and relations with the handling of resident service requests and various concerns professionally and timely
• Conduct thorough move-in orientation and apartment inspection with new residents. Work proactively with residents to ensure a seamless move-in experience
• Ensure all model/show units are fit for display and checked for cleanliness daily.
• Timely input of apartment availability, resident activity, and other information into property management software for consistency in practice
• Understand and correctly utilize our lead management system, resident portal, and all other property management software
• Enter service requests into company software and communicate the needs of the resident clearly. Work closely with Service Team to ensure resident satisfaction
• Respond to all resident concerns, complaints, and inquiries in a timely manner. When necessary update your supervisor of the situation and document appropriately
• Actively follow up with prospects/residents to ensure full satisfaction
• Exercise confidentiality and trustworthiness when handling sensitive information
• Assist with managing online reviews, monitor and update social media accounts, and post to external sites daily to meet guidelines set by Vice President
• Create a professional and positive atmosphere when greeting future residents
• Demonstrate complete product knowledge, area knowledge, and market knowledge when working with all customers to meet their needs and concerns while being pleasant, cheerful and tactful
• Any other tasks assigned or directed

Other Knowledge, Skills, And Abilities

• Excellent customer service skills
• Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors
• Possess thorough knowledge of the competitive market and amenities surrounding the property
• Have an understanding of how to promote to, and target an audience for the purpose of Leasing
• Ability to work through difficult situations and maintain positive interactions with prospective residents, Crown Residential teammates, contractors and vendors
• Knowledge and computer operation systems (Microsoft Word, Excel, PowerPoint, etc.)
• Ability to perform basic to intermediate mathematical functions
• Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 9-6. Work in excess of 40 hours per week is likely
• Consistent, regular and in person attendance during assigned hours at the workplace are required

Education, Experience, and Certification

Required

• High school diploma or equivalent

Preferred

• Associate’s or Bachelor’s degree
• Customer service experience
• Minimum of 2 years’ previous experience in the multi-family, sales, retail, hospitality, property management or industry related field
• Excellent written and oral communication skills
• National Apartment Leasing Professional (NALP) certification

Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.