Leasing Admin/Resident Social Coordinator

Somliving; Jersey City (NJ); On-site; USD 52,000 - 65,000; Full time

Job summary

South Oxford Management is seeking a proactive Resident Services Coordinator to assist leasing and management teams through lease-up, move-in coordination, and reporting. The role focuses on providing excellent resident experience and smooth transitions from prospect to resident.

As community occupancy grows, responsibilities will shift toward resident services, engagement, renewals, and event support, coordinating communications and addressing resident needs with onsite teams.

Responsibilities

• Support the leasing team with daily administrative needs of a high-volume lease-up.
• Assist with application processing, screening, approvals, lease prep, and document mgmt.
• Review leasing files for accuracy and completeness.
• Maintain accurate prospect, applicant, and resident information in PM and CRM systems.
• Assist with prospect follow-up, appointment scheduling, and communications.
• Help prepare move-in documentation and coordinate upcoming move-ins with residents and onsite teams.
• Track deposits/ePremium setup, required documentation, insurance, utilities and other move-in items.
• Assist with preparing leasing reports, traffic reports, move-in schedules, and availability reports.
• Support the leasing team during high-volume traffic periods, including tours.
• Maintain an organized and professional leasing office and ensure materials are available.

Job description

Who We Are

South Oxford Management is a full-service property management company with locations in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are dedicated to offering an exceptional experience to our residents and team members. Our owners bring years of expertise in the industry to South Oxford Management, assuring quality in every aspect of our business. From asset management to leasing, we are passionate about making positive experiences for people. Putting people first is our mission.

When you join South Oxford Management, you become part of a team, where you’re encouraged to learn, share ideas, and participate in team building and charitable activities.

How You Will Contribute

The role will supports leasing and management teams during lease-up with application processing, lease administration, prospect follow-up, reporting, and move-in coordination, making the move from prospect to resident seamless. As the community stabilizes, shifts toward resident services, driving engagement, renewals, retention, and events to create a responsive, welcoming community.

Things You Will Do

Leasing & Administrative Support

• Support the leasing team with the daily administrative needs of a high-volume lease-up.
• Assist with application processing, screening, approvals, lease preparation, and document management.
• Review leasing files for accuracy and completeness.
• Maintain accurate prospect, applicant, and resident information within the property management and CRM systems.
• Assist with prospect follow-up, appointment scheduling, and communication.
• Assist with preparing move-in documentation and coordinate upcoming move-ins with residents and onsite teams.
• Track deposits/ePremium set up, required documentation, insurance, utility requirements, and other move-in items.
• Assist with preparing leasing reports, traffic reports, move-in schedules, availability reports, and other operational reporting weekly.
• Support the leasing team during high-volume traffic periods, including tours when needed.
• Maintain an organized and professional leasing office and ensure materials and collateral are readily available.

Move-In & Resident Experience

• Serve as an additional point of contact for new residents throughout the move-in process.
• Coordinate move-in schedules, elevator reservations, access credentials, keys/fobs, parking information, and resident welcome materials.
• Help ensure apartments and move-in documentation are prepared prior to resident arrival.
• Conduct move-in follow-up to ensure residents have had a positive experience.
• Assist residents with general questions regarding the property, amenities, packages, parking, building access, policies, and community services.
• Work closely with leasing, maintenance, concierge, and management teams to resolve resident needs efficiently.
• Maintain professional and timely communication with residents.

Transition to Resident Services Coordinator

As the community progresses through lease-up and occupancy increases, this position will gradually shift from leasing administration toward Resident Services and Resident Experience.

Responsibilities will expand to include:

• Serving as a primary point of contact for resident questions and requests.
• Coordinating resident communication and community updates.
• Assisting with resident events and engagement initiatives.
• Supporting resident retention and renewal efforts.