Lease Processor - Call Center Agent

Hunter Super Techs - TurnPoint; Draper (UT); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

401K with company match

Job summary

Acima is hiring a Lease Processor - Call Center Agent in Draper, Utah. You will handle phone, email and chat support, review and verify applications, and assist customers and retailers through the lease funding process.

The role emphasizes excellent communication and accuracy in document review. Requirements include 1 year of call center or office experience, fluency in English, and preferred bilingual skills in English and Spanish.

Qualifications

• 1 year of call center or office experience
• Fluent in English
• Bilingual in English & Spanish encouraged to apply
• Able to work in a fast-paced environment
• Strong verbal and written communication skills

Responsibilities

• Review applications to confirm customer information
• Verify submitted documents
• Provide retailer and customer support via phone, email and chat
• Verify customer’s bank and employment information
• Work with a coach for career development

Skills

Fluent English

Bilingual English & Spanish

Job description

Lease Processor - Call Center AgentLocation: Draper, Utah In-officeClass Start Date: 9/14/26CompensationCompensation starts at $17 per hour, starting on your first day of employment.Shift differential payExtra $1/hr after 5 PMSunday Extra $2/hrWeekly paycheck, get paid every Friday!Full-time employment guaranteed and a consistent schedule.Retention bonus (Up to $1000).SchedulingOur department is open Monday – Friday from 6:00 am –9:00 pm. Saturday 7:00 am – 9:00 pm and Sunday 7:00 am – 8:00 pm.Available Shifts:Multiple Shifts availableAbout the PositionCall Center Representatives, also known as Lease Processing Agents, provide outstanding customer service to our Merchants and Customers through phone, email, and chat. Agents review and verify applications and other documents. Agents also provide support to the customer and retailers during the lease funding process.ResponsibilitiesReview applications to confirm customer informationVerify submitted documentsRetailer and customer support through phone, email and chat (80% of the support provided is through the phone)Verify customer’s bank and employment informationWork one-on-one with a coach for career developmentRequirementsExperience Preferred: 1 year of call center or office experienceFluent in EnglishBilingual candidates, fluent in both English & Spanish, are encouraged to apply.Ability to work in a fast-paced environmentStrong verbal and written communication skillsActive listening and apply what is learnedExcellent phone etiquette and demonstrated customer service skills.Self-motivatedComputer and technical skillsBasic math skillsTeam cooperation and coordination to reach department goalsJoin Our TeamAcima is a dynamic leasing company that provides consumers alternative payment options for life necessities that otherwise would not be available to them. Acima is a great opportunity for those who are looking to gain professional experience to kick start their careers. People come to work with us because of our great culture and work environment and the opportunity for growth. Getting started with Acima unlocks opportunities you won’t find at other companies!We invest in our employees to make sure our customers have a remarkable experience.Build your career with a company providing memorable experiences for fans and employees.BenefitsAcima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. Benefits include: paid time off, company paid holidays, supplemental insurance (long-term/short-term disability, life insurance, etc.), medical insurance, Health Savings Account (HSA) with a company match, dental and vision insurance, 401K with company match, employee assistance program and more!