Learning Systems Operations Specialist

Sunbelt Rentals

Fort Mill (SC)

In loco

USD 65.000 - 89.000

Tempo pieno

9 giorni fa

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

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Vantaggi offerti da questo lavoro

Health, Dental and Vision plans

401(k) Match

Paid Time Off

Tuition Reimbursement

EAP

Descrizione del lavoro

Sunbelt Rentals is seeking an LMS Administrator to serve as the operational SME for LMS configuration, data integrity, and reporting. You will manage ServiceNow tickets, coordinate with trainers and stakeholders, and support system upgrades and content integrations.

The role requires 2+ years in LMS administration, strong Excel skills, and with a customer-focused, detail-oriented approach. Based in Fort Mill, SC, this full-time position includes extensive training and benefits.

Competenze

Bachelor's degree preferred in a related field or equivalent experience.
2+ years of LMS administration or learning-operations support.
Experience with ServiceNow or comparable ticket-management systems.
Data auditing and reporting experience using standard office tools.
Strong troubleshooting and root-cause analysis capabilities.
Excellent written and verbal communication skills.
Ability to translate user needs into system/process requirements.

Mansioni

Serve as the primary LMS SME for functionality, configuration, workflows, and admin processes.
Monitor data quality, usage, and compliance; escalate IT/vendor issues as needed.
Handle LMS tickets via ServiceNow with triage, investigation, and timely resolution.
Provide operational support to trainers, training managers, and stakeholders.
Support system releases, upgrades, and integrations through testing and documentation.
Collaborate with third-party content providers to upload and validate materials.
Create and maintain LMS reports and dashboards for decision-making.
Assist training operations with troubleshooting and scheduling tasks.
Manage evaluator processes, including requests, workflows, and assignments.
Support course assignments, enrollments, and learner corrections.

Conoscenze

LMS administration

ServiceNow ticket management

Data auditing & reporting

Advanced Excel

Clear communication

Independent coordination

Formazione

Bachelor’s degree in instructional technology, information systems, business, communications, data analytics, or related field

Strumenti

ServiceNow

Microsoft Excel

Microsoft 365

Descrizione del lavoro

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on‑job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities:

Serve as the primary operational subject matter expert for LMS functionality, configuration, workflows, and administrative processes.
Monitor system usage, data quality, and process compliance, and escape technical issues when vendor or IT support is required.
Manage LMS and training-support requests submitted through ServiceNow, including triage, investigation, communication, escalation, documentation, and timely resolution in accordance with established service expectations.
Provide responsive operational support to trainers, training managers, Customer Service, Sales, customers, evaluators, and other stakeholders using learning systems and training processes.
Support system releases, upgrades, fixes, integrations, and configuration changes through requirements gathering, test-script development, user acceptance testing, issue documentation, implementation coordination, and post-launch validation.
Collaborate with third-party courseware providers to upload, configure, test, maintain, and troubleshoot learning content.
Upload, maintain, test, and audit learning content, user records, assignments, completions, and related LMS data to ensure accuracy, integrity, and compliance with established standards.
Develop, distribute, and maintain recurring and ad hoc reports and dashboards that support operational decision-making, customer needs, compliance requirements, and training performance.
Support training operations through troubleshooting, coordination, schedule implementation, account corrections, and resolution of customer‑facing issues.
Administer Customer Evaluator processes, including evaluator requests, qualification and assignment workflows, scheduling support, system records, stakeholder communication, and resolution of evaluator‑related issues.
Support transactional learning operations, including course assignments, registrations, exchanges, refunds, payment‑related requests, schedule updates, and other customer account corrections.
Identify recurring support issues, determine root causes, and recommend system, process, documentation, or training improvements to reduce repeat requests.
Create and maintain standard operating procedures, job aids, support documentation, process maps, and internal knowledge resources.
Manage multiple requests and operational priorities simultaneously, communicate status and risks clearly, and follow through until each request is resolved or formally transferred to the appropriate owner.
Stay informed on LMS capabilities, learning‑technology trends, and operational best practices to support continuous improvement.

Requirements:

Education & Experience: Bachelor’s degree in instructional technology, information systems, business, communications, data analytics, or a related field preferred; equivalent relevant experience will be considered.
Two or more years of experience in LMS administration, learning operations, technical support, customer support, business operations, or a related function preferred.
LMS administration and learning‑operations support ServiceNow or comparable ticket‑management experience.
Data auditing, reporting, and record management.
Advanced proficiency in Microsoft Excel and working knowledge of Microsoft 365 applications.
Strong troubleshooting and root‑cause analysis.
Clear written and verbal communication.
Ability to translate user needs into system or process requirements.
Strong organizational skills and attention to detail.
Ability to prioritize competing requests in a service‑oriented environment.
Demonstrated ownership, initiative, sound judgment, and follow‑through.
Ability to work independently while coordinating effectively across teams.
Customer‑focused approach to internal and external support.

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Base Pay Range: $64,790.00 - 89,086.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Benefits Package:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short‑term and long‑term disability
Accident, Life and Travel insurance
flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

Paid Time Off:

12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

Additional Benefits:

Medical/Dental/Vision Insurance
401(k) Retirement Plan - US RRS Plan – CAN
Paid Parental Leave
Paid Holidays and Paid Time Off
Tuition Reimbursement
And many more

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

Product Mix: