Learning Specialist - Learning Programs

JHTS Offshore Resource Pvt Ltd; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Join a dynamic remote team as a Learning Specialist, providing critical support for an LMS used in training and development. You will assist users, troubleshoot technical issues, and manage learning materials to enhance the Tax Pros learning experience. The role offers a competitive salary, a collaborative culture, and opportunities for professional growth and skill development.

Benefits

Fully work from home opportunity

Competitive Salary plus Bonus

Health insurance

Personal Accidental & Life Insurance Benefits

Innovative culture

Opportunities to develop core and new skillsets

Freedom to create your best work

Qualifications

• Familiarity with LMS and troubleshooting skills essential.
• Knowledge of training principles required.
• Ability to communicate effectively with diverse users.

Responsibilities

• Assisting users with technical issues related to the LMS.
• Developing and delivering training programs for users.
• Managing and updating LMS content and user accounts.

Skills

Technical Skills

Instructional Design

Communication Skills

Problem-solving Skills

Interpersonal Skills

Project Management

Education

Bachelor's Degree or equivalent experience

Tools

Power Point

Excel

Word

Storyline

Job description

Position Summary:

The Learning Specialist, reporting to the Sr. Manager, Learning Programs, will provide users with assistance and guidance on using a learning management system (LMS) for online training and development. This can include troubleshooting technical issues, answering questions about the LMS features, and creating or updating training materials. These initiatives are centered around our Tax Pros learning experience and providing strong tools and processes for our Tax School Instructors.

Essential Duties & Responsibilities:

Major responsibilities of the position are listed below. To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Other duties, assignments and specific projects may be assigned at the discretion of management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Partners directly with Learning Performance Solutions team members to support strategic learning initiatives (ex. Tax Pro Training, Tax Education, etc.).
• Providing User Support: Answering user inquiries, providing technical assistance, and resolving issues related to the LMS.
• Developing and delivering training materials and programs for users on how to effectively use the LMS.
• Troubleshooting: Identifying, diagnosing, and resolving technical problems related to the
  LMS.
• Maintaining and updating the LMS, including managing user accounts, roles, and permissions, and ensuring system security.
• Content Management: Creating, uploading, and organizing learning materials within the LMS.
• Integration: Working with other systems and ensuring seamless integration with the LMS.
• Reporting and Analytics: Generating reports on learner progress and course effectiveness.
• Other duties as assigned.

Education & Experience:

• Technical Skills: Familiarity with the specific LMS being used, troubleshooting skills, and basic understanding of computer hardware and software.
• Instructional Design: Knowledge of training principles and methods.
• Communication Skills: Ability to communicate effectively with users, both in person and via email or phone.
• Problem-solving skills: Ability to identify and resolve technical issues.
• Interpersonal skills: Patience, empathy, and the ability to work with diverse user groups.
• Knowledge of Jackson Hewitt tools, processes, and systems a Plus.
• Ability and desire to work in a fast paced, evolving environment while managing multiple projects simultaneously.
• Thrives in a team-oriented environment.
• Strong organizational, project management, and problem-solving skills; prioritization and the ability to multi-task, including the ability to pivot to meet changed priorities and expectations.
• Knowledge of learning development methodology and familiarity with the utilization of adult learning techniques a plus but not required.
• Familiarity with various software programs including Power Point, Excel, Word, Storyline, etc

What you will get if you join us:

• Fully work from home opportunity
• Competitive Salary plus Bonus
• Health insurance, Personal Accidental & Life Insurance Benefits
• Innovative culture with an open and collaborative environment
• Many opportunities to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization