Learning Operations Specialist

Health First; Melbourne (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Health First seeks a Learning Operations Specialist to ensure efficient delivery of L&D programs and workforce planning within the IDN. You will manage logistics, systems, and processes to create seamless learning experiences and optimize training operations.

You will partner with departments to align learning initiatives with organizational goals, track outcomes, and maintain LMS data while supporting apprenticeships and career pathways.

Qualifications

• Bachelor’s degree in HR, L&D, or related field.
• 2 years’ experience in L&D operations or training coordination.
• Strong proficiency with MS Office, LMS, and data reporting.
• Excellent communication and stakeholder management skills.
• Familiarity with MS Teams is a plus.

Responsibilities

• Develop and facilitate engaging learning programs using adult learning principles.
• Collaborate with SMEs to keep content accurate and updated.
• Assist design of apprenticeships and career pathway programs.
• Align workforce strategies with business demands and goals.
• Gather feedback and measure program impact for improvements.
• Maintain LMS data, enrollments, and course content.
• Track participation, progress, and training effectiveness via analytics.

Skills

Microsoft Office

LMS

Data reporting

Project management

HRIS

Workforce analytics

Communication

Stakeholder management

MS Teams

Education

Bachelor's degree in HR/L&D/Business Administration

Master's degree (preferred)

Tools

MS Teams

LMS

Job description

Job Requirements

POSITION SUMMARY

The Learning Operations Specialist supports the efficient delivery of Learning and Development (L&D) programs, workforce planning and skills alignment within the Health First Integrated Delivery Network (IDN). The Learning Operations Specialist manages logistics, systems, and processes that ensure seamless learning experiences. The Learning Operations Specialist works closely with other departments to coordinate learning initiatives, track outcomes, and optimize training operations.

Primary Accountabilities

• Develops, implements, and facilitates engaging and interactive learning programs using various delivery methods tailored to different learning styles utilizing adult learning principles.
• Collaborates with subject matter experts (SMEs) to ensure content accuracy and relevance and update training materials based on feedback, industry trends, and best practices.
• Assists in the design and implementation of apprenticeships, internships, and career pathway programs.
• Supports in developing workforce strategies to align talent supply with business demands.
• Gathers feedback from participants to improve program delivery and impact.
• Maintains and updates course content, enrollments, and user data within the LMS.
• Monitors training participation, learner progress, and training effectiveness through analytics and reporting tools.
• Identifies opportunities to streamline and optimize learning operations for greater efficiency.
• Conduct Training Needs Assessments (TNAs) to identify skill gaps and development opportunities.
• Partners with key stakeholders to ensure training initiatives align with organizational goals, and employee development needs and business objectives.
• Designs and develops learning materials, including presentations, manuals, e-learning modules, tools and resources that enhance and reinforce learning.
• Helps guide the implementation of new learning tools and platforms to enhance training delivery.

Minimum Qualifications

• Education: Bachelor’s degree in human resource management, Learning and Development, Business Administration, Workforce Development, or relevant field.
• Work Experience: Two (2) years’ experience working in L&D operations, workforce planning, training coordination, or similar role.
• Licensure: None
• Certification: None
• Skills/Knowledge/Abilities:
• Advanced proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
• Proficiency in Learning Management Systems (LMS) and data reporting tools.
• Strong project management and organizational skills.
• Proficiency in workforce analytics tools and HR information systems.
• Excellent communication and stakeholder management abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Familiarity with virtual learning platforms (MS Teams) is a plus.
• Strong problem-solving and analytical skills.
• Knowledge talent trends, and workforce planning best practices.
• Understanding of working in a fast-paced, dynamic business environment.

Preferred Qualifications

• Education: Master’s degree in relevant field.
• Work Experience: Five (5) years’ experience working in L&D operations, workforce planning, training coordination, or similar role.
• Skills/Knowledge/Abilities:
• Excellent written and oral communication skills.
• Demonstrated facilitation skills and ability to engage an audience.
• Ability to organize, plan, and prioritize multiple tasks with sense of urgency and attention to detail.

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.

About Health First

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time
Shift Times : days
Paygrade : PG-34