Learning Operations Specialist

swa; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Southwest Airlines seeks a Learning Operations Specialist for SWA University to manage training operations, learner support, and LMS administration. You will handle registrations, enrollments, training records, certifications, and compliance reporting, while partnering with Program Managers, Instructors, and vendors.

You will coordinate training events, resolve issues, and deliver high-quality training experiences for Employees across multiple priorities.

Qualifications

• High School Diploma or GED required.
• Intermediate-level experience in Customer Service is preferred.
• Experience with Learning Management Systems is a plus.
• Experience coordinating registrations, enrollments, training records and compliance reporting is preferred.
• Experience coordinating training events and supporting program delivery is a plus.

Responsibilities

• Maintain employee training records and ensure legal work status.
• Provide training compliance reporting to departments and leadership.
• Plan and execute logistical support for local and system-wide training.
• Manage learner and vendor logistics issues and resolve them quickly.
• Maintain relationships with SWA U teams and vendors.
• Ensure documentation in SWA U policies and procedures.
• Audit invoices and align with budget projections; suggest adjustments as needed.
• Prepare data and reports; support cross-site training operations.

Skills

Customer service

Communication

Adaptability

Problem solving

Team collaboration

Education

High School Diploma or GED

Tools

Learning Management Systems

Job description

Department:

SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Learning Operations Specialist supports Southwest University by delivering training operations, learner support, and Learning Management System administration that enable a seamless learning experience across the Company. They'll manage registrations, enrollments, training records, certifications, compliance reporting, and training communications while partnering with Program Managers, Instructors, Trainers, vendors, and business Stakeholders. They'll proactively resolve issues, coordinate training events, and support successful program delivery across multiple priorities. The Learning Operations Specialist leverages strong customer service, analytical, problem‑solving, and technical skills to build relationships, adapt to new technologies and processes, and deliver an exceptional learning experience for Employees.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Maintain Employee training records to ensure all individuals remain legal to work
• Provide Instructor and Learner training compliance reporting to Departments, Leadership, and governmental agencies as required
• Plan, coordinate, and execute moderate to complex logistical support for local and system-wide training efforts to ensure seamless SWA U class operations
• Manage Learner and vendor logistics issues, quickly working through them to resolution
• Maintain strong relationships with all SWA U Teams, Business Partners, and vendors
• Ensure accurate process documentation in SWA U policy and procedure manual
• Audit and process invoices to ensure accurate reconciliation of all charges and maintain alignment with departmental budget projections. Recommend budget adjustments to Leadership as necessary based on Company hiring/training projections.
• Compile data and prepare special reports with speed and accuracy
• Provide coordination to assist the operation of all SWA U Teams in TOPS and at remote locations. Assist Senior Leadership to ensure consistent/timely execution of projects, business, and training support
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Knowledge of principles and processes to execute tasks and assist Customers in anticipating/mitigating impacts to ensure project success and Customer Satisfaction
• Knowledge of supporting business functions, event management, or training operations across multiple work groups
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems with attention to detail
• Skilled in quickly adapting to new technology and business processes
• Ability to be decisive and act quickly in a collaborative environment while understanding the implications of new information to ensure an optimal solution
• Ability to prioritize and manage multiple efforts efficiently while working under tight deadlines and maintaining high levels of Customer Service and Hospitality
• Ability to interact confidently with all levels of the organization using excellent oral and written communication skills

Education

Required: High School Diploma or GED

Experience

• Intermediate-level experience, fully functioning broad knowledge in Customer Service
• Preferred: Experience in Learning Management Systems
• Preferred: Experience managing registrations, enrollments, training records, compliance reporting and training communications
• Preferred: Experience coordinating training events and supporting training program delivery

Licensing/Certification

N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tool