Learning Management System (LMS) Administrator

Jobgether; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work opportunity

Job summary

Jobgether is seeking an LMS Administrator to support a global learning platform. You will administer, configure, and optimize the LMS, create training modules, manage user accounts and training records, and provide responsive support to end users.

You should have at least 2 years of LMS experience (Cornerstone SBX preferred), strong English communication, and solid knowledge of Office apps. This is a full-time remote role with global collaboration.

Qualifications

• 2+ years of experience using a learning management system (LMS)
• Experience with Cornerstone SBX is preferred
• Strong oral and written English communication skills

Responsibilities

• Assist LMS support with administration, maintenance, and optimization of the global LMS
• Create, configure, and maintain training modules, classes, and SOP-related learning materials
• Manage training assignments, user accounts, and system configurations
• Respond to user questions and troubleshoot LMS issues to ensure a positive user experience
• Maintain the support center and documentation, coordinating with IT and vendors
• Develop guidelines, FAQs, and procedures to promote consistent platform usage
• Support audits by retrieving training records and plans efficiently
• Provide training and mentoring to new team members on LMS processes
• Schedule and monitor support activities in line with SLAs

Skills

LMS administration

English communication

Customer support

Documentation

Problem solving

Education

High school diploma or GED

Tools

Cornerstone SBX

Microsoft Office

Job description

Accountabilities

• Assist the LMS support team with the administration, maintenance, and ongoing optimization of the global learning management system.
• Create, configure, and maintain learning activities within the platform, including training modules, classes, courses, and learning matrices for standard operating procedures (SOPs), work instructions, job-specific training, and study-related training.
• Manage training assignments, user accounts, and related system configurations to ensure accurate and consistent administration.
• Respond to user questions, troubleshoot LMS-related issues, and resolve support requests promptly to maintain a positive user experience.
• Maintain the support center and associated documentation, coordinating with internal IT teams and external software vendors to resolve technical issues and minimize system downtime.
• Develop and update system guidelines, frequently asked questions (FAQs), procedures, and other support resources to encourage consistent platform usage.
• Support audits and inspections by retrieving training records, training plans, and relevant documentation accurately and efficiently.
• Contribute to the development and implementation of standards, processes, procedures, guidelines, and quality checks for system configurations, architecture, and role-based access controls.
• Provide individual and group support to address specific training challenges and help users navigate the learning platform effectively.
• Generate training reports using LMS reporting functionality to support business needs, monitoring, and compliance requirements.
• Assist with training and mentoring new team members, sharing knowledge of LMS processes and best practices.
• Prioritize, schedule, and monitor support activities in accordance with established service-level agreements (SLAs).
• Perform additional duties as assigned to support the effectiveness of learning management operations.

Requirements

• High school diploma or GED equivalent, with higher education considered an advantage.
• At least 2 years of experience working with a learning management system, preferably Cornerstone or Cornerstone SBX, or relevant experience within the pharmaceutical or contract research organization (CRO) industry.
• Strong working knowledge of LMS platforms, their functionality, and their administration and maintenance principles.
• Proficiency in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Fluency in written and spoken English, with strong communication skills and the ability to present information clearly and concisely.
• Experience managing user accounts, training assignments, learning activities, support requests, and training records within an LMS.
• Strong organizational, planning, scheduling, monitoring, and problem-solving skills, with the ability to manage multiple support tasks and competing priorities.
• Excellent customer service skills and a proactive approach to resolving user questions and technical issues.
• Knowledge of the CRO or pharmaceutical industry, including familiarity with clinical research training requirements and regulated working environments.
• Understanding of learning and training concepts, with the ability to develop and deliver LMS training for end users.
• Strong attention to detail and a commitment to maintaining accurate records, reliable system configurations, and high‑quality documentation.
• Ability to build effective working relationships, collaborate with diverse teams, and coordinate with internal stakeholders and external vendors.
• A strong sense of ownership, accountability, and initiative, with the ability to work independently when required and follow direction when appropriate.
• Flexibility and a positive, solution‑oriented attitude when adapting to changing priorities and evolving business needs.

Benefits

• Remote work arrangement: Full-time remote opportunity based in India.
• Global collaboration: Work with international teams supporting learning and development in the clinical research industry.
• Professional development: Opportunities to strengthen expertise in learning management systems, training administration, and support operations.
• Industry exposure: Gain experience in clinical research and pharmaceutical-related processes, including training documentation and compliance support.
• Collaborative environment: Join a team that values shared knowledge, customer service, accountability, and continuous improvement.
• Meaningful contribution: Help maintain reliable learning systems that support employee readiness, training compliance, and operational quality.
• Compensation and benefits: Salary, healthcare coverage, paid leave, and other country-specific benefits have not been detailed in the provided job description and can be clarified during the recruitment process.