Learning Experience Operations Intern

Arizona-State-University; Phoenix (AZ); On-site; USD 42,000 - 46,000; Full time

Job summary

Arizona State University is seeking an Administrative Support Assistant 2 to provide routine support for the Learning Experience (LX) Organization at the Downtown Phoenix campus. This in-person, full-time role supports faculty and students by delivering course content with the latest classroom technologies and by maintaining classrooms and studios.

You will troubleshoot hardware/software, develop training materials, mentor student employees, and help foster an inclusive, customer-service

Qualifications

• High School Diploma required and 2+ years of related experience.
• Experience in educational settings or with educators/training others is preferred.
• Ability to explain technical concepts to non-technical users and stakeholders.
• Experience leading or supervising others is a plus.

Responsibilities

• Support and maintain departmental classrooms and teaching studios.
• Assist faculty with successful delivery of course content using the latest classroom technologies and learning strategies.
• Develop relationships with faculty to maximize classroom experience.
• Troubleshoot hardware, software, network, and video conferencing issues.
• Lead, mentor, and evaluate student employees; develop training materials.

Skills

Customer service

Educator training

Classroom technologies

Communication skills

Empathy

Education

High School Diploma

Tools

Salesforce

ServiceNow

Job description

Arizona State University is seeking an Administrative Support Assistant 2 to provide routine support for the Learning Experience (LX) Organization at the Downtown Phoenix campus. This in-person, full-time role supports faculty and students by delivering course content with the latest classroom technologies and by maintaining classrooms and studios.

You will troubleshoot hardware/software, develop training materials, mentor student employees, and help foster an inclusive, customer-service