Learning Experience Manager

University of Utah; Salt Lake City (UT); On-site; USD 65,000 - 75,000; Full time

Job summary

University of Utah's UIT Digital Learning Tech seeks a Learning Experience Manager to lead technology training, consultation, knowledge management, and support services that help faculty and staff adopt Canvas, learning technologies, and AI tools effectively.

You will supervise staff, coordinate with partners, and ensure training content is current, accessible, and aligned with institutional practices to support innovative, inclusive teaching and learning.

Qualifications

• Leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication.
• Strategic planning and project management.

Responsibilities

• Lead technology-training initiatives for faculty, staff, employees, and others.
• Oversee design, development, delivery, and evaluation of training programs.
• Coordinate workshops, webinars, and self-service learning covering Canvas and related tools.
• Develop programs to help use AI responsibly in teaching and productivity.
• Maintain training schedules and stay current with edtech trends.
• Collaborate with IT and instructional teams to align services with needs.

Job description

Learning Experience Manager

Job Summary

The Technical Product Training Manager leads technology training,consultation, knowledge management, and support services forDigital Learning Technologies. The position oversees programs thathelp faculty, staff, and other customers effectively adopttechnologies supporting teaching, learning, accessibility,productivity, and innovation. The manager provides direction for the design and delivery oftraining programs, keeps learning resources and technicaldocumentation current, and coordinates with operational andtechnical partners to align services with institutional needs. Theposition also supervises staff and supports effective adoption ofCanvas, learning-tool integrations, multimedia technologies,accessibility solutions, and emerging AI tools.

About UIT

University Information Technology(UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah

Located in Salt LakeCity, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues, and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities.

Training and professional development

• Lead technology-training initiatives for faculty, staff,employees, and other customers.
• Provide direction for the design, development, delivery, andandevaluation of training programs and plans.
• Oversee workshops, webinars, demonstrations, and self-servicelearning opportunities covering Canvas, learning technologies, anddigital best practices.
• Develop targeted programs that help faculty and staff use AIresponsibly in teaching, learning, content creation, assessment,and productivity workflows.
• Maintain training schedules and coordinate changes related tosupported technology products.
• Remain current on training methodologies, educationaltechnology, AI developments, and relevant product trends.

Consultation and technology adoption

• Oversee consultation services supportinginstructional-technology adoption and digital teachingpractices.
• Guide faculty and staff in the effective use of Canvas,learning-tool integrations, multimedia tools, accessibilitysolutions, and emerging technologies.
• Support the evaluation of new technologies and theidentification of appropriate instructional and operational usecases.
• Promote digital fluency, responsible technology use, andcontinuous improvement.

Knowledge management and learning content

• Oversee the creation, review, approval, and maintenance ofknowledge-base articles, user guides, training materials,tutorials, and technical documentation.
• Ensure training content is accurate, accessible, current, andaligned with institutional practices.
• Manage the development of instructional videos, recorded workshops, and other self-service learning resources.
• Establish standards and review processes for training andsupport content.

Support operations

• Supervise technology-training and support staff and coordinator related help-desk, Canvas, and course-support services.
• Align training and support operations to improve customerexperience and technology adoption.
• Monitor service quality, assess customer needs, gatherfeedback, and identify opportunities for improvement.
• Coordinate with business operations and technical departmentsto ensure training and support programs meet requirements.

Partnerships and collaboration

• Collaborate with technical teams, teaching and learningpartners, accessibility partners, faculty, staff, and departmentalleadership.
• Serve as a liaison regarding technology changes, trainingschedules, support needs, product updates, and related strategicinitiatives.
• Build partnerships that support consistent messaging,coordinated service delivery, and effective technologyadoption.

Leadership and management

• Manage the activities of supervisors and/or individualcontributors.
• Hire, develop, coach, and evaluate staff in accordance withinstitutional policies and procedures.
• Establish priorities, clarify responsibilities, and monitoremployee and operational performance.
• Foster a culture of customer service, collaboration,innovation, and responsible technology use.
• Lead strategic initiatives advancing digital learning andtechnology-enabled teaching practices.

This is a Manager-Level position in the Management track.Job Code:M35073Grade: M19

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher educationcan be substituted for 1 year of directly related work experience(Example: bachelor's degree = 4 years of directly related workexperience).

Manager, Technical Product Training Management:Requires a bachelor's (or equivalency) + 6 years or a master's (orequivalency) + 4 years of directly related work experience.

Preferences

• Master's degree in Education Technology, M.Ed.
• Four years of progressively responsible managementexperience.
• Background knowledge of the hiring department's area ofspecialization sufficient to analyze needs, develop plans, and makerecommendations.
• Experience leading technology training orprofessional-development programs.
• Experience supervising staff and managing technology-supportoperations.
• Demonstrated leadership experience planning and directingemployees and operational processes.
• Knowledge of Canvas, Kaltura, Zoom, Adobe Creative Cloud, M365,other educational technologies, and learning-toolintegrations.
• Experience helping faculty responsibly adopt AI technologies inteaching, learning, and productivity workflows.
• Experience with accessibility tools, UDOIT, TidyUp anddigital-accessibility practices.
• Experience developing knowledge articles, user documentation,instructional videos, tutorials, or self-service learningresources.
• Strong presentation, facilitation, consultation,project-management, collaboration, and communication skills.
• Experience working in a higher-education environment.

Requisition Number: PRN46516B

Full Time or Part Time: Full Time

Work Schedule Summary: Monday-Friday, day shift, onsite

Department: 00333 - UIT Digital Learning Tech

Location: Campus

Pay Rate Range: $65,000-$75,000

Close Date: 01/15/2027

Open Until Filled: