Learning Experience Leader - Autonomous Vehicle Fleet Response

TaskUs USA LLC; Detroit (MI); On-site; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off including vacation, sick

Holidays

Job summary

TaskUs USA LLC is seeking a Learning Experience Leader to support the development of Tier 2 / Fleet Response Specialists and drive effective training programs.

You will design curricula, deliver sessions, monitor progress, and continuously improve learning opportunities across the organization. This role emphasizes training excellence, engagement, and adaptability to changing business needs.

Qualifications

• High School Diploma or GED required.
• Four-year college degree preferred in related field.
• Proficient in Microsoft Office and Google Workspace.
• Can present and facilitate class discussions.
• Energetic, enthusiastic, and creative; can motivate and engage an audience.
• Strong interpersonal, conflict management, mentoring, organizational, and project management skills.
• Excellent oral and written communication.

Responsibilities

• Set standards and expectations through conduct and work ethic.
• Create and deliver end-user and trainer training with curricula and exams.
• Deliver technical preparatory training to enterprise needs.
• Complete projects and motivate trainees through effective training.
• Continuously improve training programs and learning opportunities.
• Maintain training materials and documents as content expert.
• Develop and deliver induction programs for new hires.
• Monitor trainee progress and discuss with managers.
• Ensure statutory training requirements are met and explore e-learning.
• Research and present new workplace learning technologies.

Skills

Communication skills

Interpersonal skills

Problem solving

Critical thinking

Project management

Training delivery

Mentoring

Conflict management

Organizational skills

Public speaking

Time management

Education

High School Diploma or GED

Four-year college degree (preferred) in related field

Tools

Microsoft Office

Google Workspace

Job description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Salary Range: $54,000.00 - $82,000.00 per year.

Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits

• medical, dental, and vision insurance
• 401(k) with company match
• paid time off including vacation, sick leave, and holidays

Application Window: This position is expected to remain open until 11-19-2026. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

Job Description

• Set the standards and expectations through your conduct, work ethic, integrity, and character
• Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
• Accomplish projects and motivate trainees through effective training
• Continuously improve training programs and other learning opportunities across the organization
• Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment
• Act as the content expert, and maintain relevant training documents and training materials for training conducted
• Develop and create effective induction programs
• Monitor and review trainees’ progress through questionnaires and discuss with their managers
• Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages
• Research and present new technologies and methodologies in workplace learning
• Ensure that all trainees adhere to the company’s Code of Conduct

The Learning Experience Leader will support learning and development of our Tier 2 / Fleet Response Specialists.

Requirements

• Up to 25% travel required
• Must be 18 years of age or older
• High School Diploma or GED required
• Four-year college degree (preferred) in a related field like industrial or applied sciences
• Proficient in Microsoft and Google applications
• A problem solver and critical thinker
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job
• Can present and facilitate a class discussion
• Energetic, enthusiastic, and creative—can think outside the box with different ways to motivate and engage an audience
• With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
• Has excellent oral and written communication skills
• Can work in a flexible schedule including weekends, holidays, and longer hours

Nice to Have

• At least 1 to 2 years of working experience in a related field (training or teaching experience
• Has strong leadership skills, with proficiency in handling groups

About Us

TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything we do.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.

Here are a few things that are important to know about our company and recruiting process:

You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us. Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.