Learning Experience Designer

Big Brothers Big Sisters of America; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Big Brothers Big Sisters of America is seeking a Learning Experience Designer to craft engaging learning programs for staff and agencies, blending instructional design with LMS administration and digital content development.

This remote role reports to the Senior Director of Learning and Development, requires a strong portfolio and Docebo/Articulate expertise, and offers national remote work with travel about 10%.

Qualifications

• Digital portfolio demonstrating instructional design and multimedia work.
• Strong knowledge of adult learning and learner-centered design.
• Experience creating eLearning and videos for diverse audiences.
• Experience administering an LMS and supporting learners.
• Ability to test for accessibility and quality assurance.

Responsibilities

• Conduct needs assessments to identify learning needs.
• Design and develop engaging learning experiences using adult learning principles.
• Create eLearning courses, videos, and job aids.
• Collaborate with SMEs and stakeholders to align with goals.
• Administer LMS content, publishing, updating, and troubleshooting.
• Generate LMS reports to support decision making and improvement.
• Facilitate learning sessions, in-person and virtual.

Skills

Digital portfolio

Instructional design

Articulate Rise 360

LMS administration

Docebo LMS

Technical support

Accessibility

Communication

Project management

Learning analytics

Leadership development

Storyline 360

Education

Bachelor's degree in Instructional Design, Learning Technologies, Educational Technology, Adult Learning, Education, or related field

Master's degree in Instructional Design, Learning Technologies, Educational Technology, Adult Learning, Education, or related field (plus)

Tools

Articulate Rise 360

Docebo LMS

Articulate Storyline 360

SCORM

Job description

Learning Experience Designer

For more than a century, Big Brothers Big Sisters has been helping change kids’ perspectives and giving them the opportunity to reach their potential.

Since 1904, Big Brothers Big Sisters has operated under the belief that inherent in every child is incredible potential. As the nation’s largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers ("Bigs") and children ("Littles"), ages 5 through young adulthood in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people.

Position Purpose

As a direct report of the Senior Director, Learning and Development (L&D), the Learning Experience Designer (LXD) supports the design, development, and delivery of engaging learning experiences that advance BBBSA’s strategic priorities and learner needs. The LXD combines instructional design, digital content development, learning management system (LMS) administration, and learner support to create effective, learner-centered solutions for BBBSA staff and agencies.

Location: Continental United States (100% Remote)

FSLA Status: Full time, Exempt

Travel: Approximately 10%

Remote Work Location Requirement: This position is approved for remote work within the Continental United States only. Any permanent change to the geographic location of an employee’s remote work arrangement from the region identified at the time of hire must be reviewed and approved in advance by both the employee’s direct manager and Human Resources.

Essential Duties and Responsibilities

• Conduct needs assessments and analyze requests from internal customers to identify learning and performance needs.
• Design and develop engaging learning experiences using adult learning principles and instructional design best practices.
• Create eLearning courses in Articulate Rise 360, instructional videos, job aids, performance support resources, and other digital learning assets.
• Collaborate with subject matter experts (SMEs), colleagues, users, and leaders to develop learning solutions aligned with organizational goals.
• Administer and maintain learning content within the LMS, including publishing, updating, testing, and troubleshooting content.
• Monitor, investigate, resolve, and document LMS-related support requests and tickets, escalating issues as appropriate.
• Conduct quality assurance testing of courses, learning plans, enrollments, completions, and learning technologies.
• Generate and analyze LMS reports to support decision-making and continuous improvement.
• Facilitate learning sessions and forums, both in-person and virtual, as needed.
• Develop and maintain learner guides, job aids, knowledge articles, and support documentation.
• Stay current on learning technologies, instructional design trends, and best practices.
• Solve problems creatively and align decisions with the organization’s values.

Culture

• Demonstrates a commitment to BBBSA’s shared leadership competencies and organizational values.
• Provides consistent follow-up regarding assigned projects and commitments.
• Cultivates an environment where all team members feel valued, included, and empowered to achieve their potential.
• Manages related and other duties as assigned in support of department and business needs.

Education, Skills & Related Work Experience

Education: Bachelor's degree in Instructional Design, Learning Technologies, Educational Technology, Adult Learning, Education, or a related field preferred. Master's degree in Instructional Design, Learning Technologies, Educational Technology, Adult Learning, Education, or a related field is a plus. We also welcome candidates who have gained equivalent knowledge and expertise through a combination of relevant work experience, professional certifications, training, and other educational pathways in learning experience design, instructional design, adult learning, or related disciplines.

Years of Related Work Experience: Minimum of 3-5 years of experience in instructional design, digital learning development, LMS administration, learning technologies, or related fields. Experience supporting a national affiliate or distributed network is preferred.

Skills and Knowledge

• | Required | Preferred
• Digital Portfolio: A digital portfolio is required and must demonstrate instructional design, eLearning, multimedia, and/or video development work. | X |
• Instructional Design and Adult Learning: Knowledge of instructional design methodologies, adult learning principles, and learner-centered design practices. | X |
• Digital Learning Development: Proficiency developing eLearning in Articulate Rise 360 and creating instructional videos, multimedia, job aids, and performance support resources. | X |
• Docebo LMS Management: Hands-on experience administering and supporting Docebo, including content management, testing, troubleshooting, and learner support. | | X
• Technical Support: Ability to investigate, resolve, document, and appropriately escalating LMS-related tickets and user issues. | X |
• Quality Assurance and Accessibility: Ability to test and maintain accessible, high-quality learning experiences and LMS functionality. | X |
• Communication and Collaboration: Strong written, verbal, and interpersonal communication skills with the ability to work effectively with SMEs and stakeholders. | X |
• Project Management: Effective organization and management of multiple projects, priorities, and deadlines. | X |
• Learning Analytics and Reporting: Ability to generate and interpret LMS reports to support continuous improvement with SurveyMonkey or Qualtrics. | | X
• Leadership Development: Experience designing, developing, or facilitating leadership development programs. | | X
• Additional Learning Technology: Experience with Articulate Storyline 360, SCORM, or comparable learning technologies. | | X

Our Commitment

At Big Brothers Big Sisters of America, we recognize, affirm, and celebrate the backgrounds, lives, and experiences of all of our stakeholders, including youth, families, donors, volunteers, and staff. We ensure the opportunity for all voices and perspectives to be heard and honored. In the workplace, we foster an environment where all people can be their best selves. We affirm that every person has the opportunity to reach their full potential. We strive to realize the full potential that is within all of us by ensuring that all voices and perspectives are heard and honored.

Equal Employment Opportunity

BBBSA provides equal employment opportunities to all qualified individuals without regard to race, creed, color, citizenship, religion, national origin, age, sex, familial or marital status, pregnancy, military or veteran status, sexual orientation, gender identity or expression, genetic information, disability, or any other legally-protected status in accordance with applicable local, state, and federal laws, regulations, and ordinances.

Americans with Disabilities Act

Employee must be able to perform all essential job functions, with or without reasonable accommodation.

Job Responsibilities

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. BBBSA may change the specific job duties with or without prior notice based on the needs of the organization.

Big Brothers Big Sisters of America is directly recruiting and hiring for this position. We are not engaging any staffing/recruitment firms or agencies for this position. If any candidate profile/resume/identifying information is sent to Big Brothers Big Sisters of America and/or Big Brothers Big Sisters agencies, we will not pay any referral or firm fees in relation to this information.